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MANAGER- Quality Analyst - Service Now

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. 
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Manager, QA Team lead

We are looking for a QA Team Lead for the Orchestration Group to support global customers. 
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.  
•    Look over the overall quality of the deliverables and customer satisfaction 
•    Work closely with the delivery teams and business stakeholders on providing test requirements, QA estimates, and resource needs across one or more projects 
•    Provide and control the project test plan execution, assigns responsibilities to team members, and provides visibility on the progress, risks, and mitigation plans regularly 
•    Own the development of the team’s technical and domain expertise via various knowledge sharing and training initiatives 
•    Set clear objectives, empower the team to achieve them, and lead the appraisal process 
•    Mentor junior and less experienced team members on applications and job functions 
•    Act as communication bridge and escalation point for the team 

Qualifications we seek in you!

Minimum Qualifications

•    Graduate/Post Graduate Degree
•    Relevant work experience as a team leader in testing web applications and client-server side testing. 
•    Understanding of web applications, browser differences, web services. 
•    Experience with Databases and writing queries. 
•    Strong understanding of QA processes and concepts including test case preparation and test methodologies. 
•    Good understanding of project quality tracking and reporting best practices/KPIs 
•    Experience with Stress/Performing testing using the common tools 
•    Ability to consistently estimate, schedule, and deliver completed tasks. 
•    Good understanding of various SDLC and project management tools 
•    Knowledge in continuous integration and automated testing (Web environments) 
•    Critical thinking about product behaviour and user impact. 
•    Curiosity, patience, and a desire to learn. 
•    Ability to work well within a globally distributed team in a high-performance organization 

Preferred Qualifications/Skills

•    Self-developing: Highly motivated, with a track record of continued technology learning and self-improvement.
•    Good leadership skills. 
•    Good crisis management skills.
•    Fluent in spoken and written English
•    Ability to align working hours with customers abroad (when needed)


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: COR022615

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 30, 2022

Master Skills List: Digital

Job Category: Full Time