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Process Developer - IT Asset Management

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Transformation happens here, Come be part our exciting journey.
Are you looking for?
Inviting applications for the role of Process Developer- IT Asset Management 

In this role, you should possess good relationship management skills with colleagues, seniors & leads
Your role requires decent verbal and written communication capabilities
You should be an Individual contributor and a team player
Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments
Good Skills in MS Excel based reporting & Power Point creation and presentation skills
You need to have an Exposure to ITSM ticketing platform (Remedy / Service Now etc.)
Overall purpose of role
This Role is responsible for the management and compliance of Asset to support the day-to-day delivery of the BAU processes to ensure that ITAM Team service levels are met, and services are delivered at all times. The key responsibility is to ensure that reliable, repeatable, and accurate data is stored in the Asset Management Database (ADB). 

Responsibilities
•    Ensure the capture of complete and accurate Asset information for all IT assets with accurate representation in the ADB
•    Ensure that Asset data remains accurate in the light of changes with respect to allocations and surrenders and ensure that all updates are made in a controlled manner
•    Ensure the stakeholder understand and follow all relevant policies and procedures relevant to their function
•    Establish and maintain relationships with key stakeholders, Service Managers and Tools & Support Teams
•    Escalate any issues to management in a timely manner
•    Asset handling as per Genpact HAM guidelines
•    Capacity management of assets as per business projections. Raise purchase requests as per business requirements for asset procurement.
•    Coordinate with dispatch / courier vendors for asset delivery / pickup / exchange / surrenders.
•    Coordinate with local stores / dispatch teams for non-India locations for asset delivery / pickup / exchange / surrenders.
•    Receive delivery of assets and maintain asset register / inventory for Customer.
•    Maintain records of assets as per Genpact standards to be available for internal and external audits.
•    Work under the direction of IT Support Team Lead and TAM on Customer Engagement.
•    Work with external suppliers to deliver assets to users where Genpact stores are not available

Qualifications we seek in you!
Minimum Qualifications
• Bachelor's degree in Commerce / Computer Science / equivalent experience required
Preferred Qualification
• Awareness / exposure of holistic level IT setup
• Work Experience in core IT Service Management (IT Asset management)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
 

Job: Process Developer

Job ID: COR022460

Primary Location: India - Hyderabad

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Apr 1, 2022

Master Skills List: Domain

Job Category: Full Time