Careers at Genpact


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Manager - BA - ServiceNow

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Manager, Cora Sequence Delivery!

In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.

As a Business Analyst, your responsibilities include – 
•    Understanding the insurance (policy issuance, claims, etc.) and re-insurance processes for specialty lines of business / Banking or Capital markets. 
•    Understanding F&A Functions i.e. Record to Report, Order to Cash, Source to procure etc. 
•    Understanding the as-is operating model, process landscape, L3-L5 processes for a given function, department, and organization
•    Defining the target state processes leveraging the BPM/digital capabilities, to help clients unleash the potential benefits
•    Running of requirements gathering workshops with customers, analyzing and capturing requirements, documenting requirements, and relaying these to other members of the group
•    Writing concept, functional design, user stories and acceptance criteria’s, use cases and process design documents
•    Digital know-how – Well versed with Orchestration or RPA solutions.  
•    Building relationships with customers at ground level and mid management level, to help manage and develop the account, again with support from the Project/ Account Manager
•    Project Management for work packages within wider projects

Qualifications we seek in you!
Minimum qualifications

•    Bachelor's/Graduation/Equivalent

Preferred qualification

•    Experience in one or more domain areas such insurance, F&A, supply chain etc
•    Experience in Operational excellence related projects
•    Experience in writing the functional design documents and user stories for agile development projects. 
•    Experience of leading requirements gathering workshops and business analysis 
•    Experience in complicated software projects
•    Experience in direct work with the customers

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: COR022030

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 1, 2022

Master Skills List: Digital

Job Category: Full Time