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Assistant Manager - Training Shared Services Centre

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.  

Transformation happens here. Come, be a part of our exciting journey! 

Are you the one we are looking for? 

Inviting applications for the role of Assistant Manager, Training Shared Services Centre (TSSC) ! 

Job Responsibility –

  • Work on daily, weekly, Monthly reporting for iLearn as per business requirement

  • Working on various Genpact Mandatory training related reports as per business requirement

  • Working on Genome reporting as per SLAs defined by business

  • Back-up for Mandatory Training Restrictions process (Choke Process)

  • Training Assignments and tracking – Certification tracking, pulling out reports, Creating events, sessions, and curriculums on the tool. Reporting New Hire status, Tracking progress on iLearn

  • End to end knowledge of LMS tool to respond to queries, research and do an RCA

Qualifications we seek in you! 

Minimum qualifications 

  • Any graduate with strong MIS background and Communication skills

  • MIS expert – Working knowledge of Advance Excel (VLOOKUP, Hlookup, Pivot Table, Sumifs, Countifs, Conditional Formatting, Filter,Macro, Advanced Excel, MIS Reports ,Power Point)

  • Customer Handling skills

  • Email Etiquette

  • Excellent written communication skills

  • Strong multi-tasking and time management skills

  • Ability to work for long hours and as per role requirement

  • Ability to work independently

Preferred Skills

  • Excellent communication skills – spoken as well as written English

  • Strong Customer handling skills

  • Experience in BPO customer interaction environment

  • Exposure to a Learning Management tool

  • Exposure to Power BI

  • Working knowledge of MS Access

  • Excellent knowledge of MS Excel, Word & PowerPoint

  • Strong customer orientation, works with minimal supervision, demonstrates strong organizational skills and can multi-task in a fast-paced environment

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

Job: Assistant Manager

Job ID: COR021812

Primary Location: India - Gurugram

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: May 9, 2022

Master Skills List: Domain

Job Category: Full Time