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Manager - IT Capacity & Availability Management

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey! 
Are you the one we are looking for?

Inviting applications for the role of Manager, IT Capacity & Availability Management
In this role, you should possess good relationship management skills with colleagues, seniors & leads 
Your role requires decent verbal and written communication capabilities 
You will need problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve 
You should be an Individual contributor and a team player 
You should possess good hold in reporting logics for KPI’s / process metric from Configuration Management perspective with a good hand in MS Excel based reporting & Power Point 

•    Train the IT staff in adopting formal Capacity & Availability Management practices. 
•    Ensures that there is sufficient capacity to meet service level targets 
•    Keeps IT management informed about capacity needs 
•    Provides capacity requirements for new or modified IT services
•    Maintains an overall understanding of current service capacity and trends 
•    Ensures that performance testing is carried out on new and modified IT services 
•    Works to proactively provide sufficient IT capacity 
•    Produces and maintains a Capacity Plan 
•    Ensures that capacity-related incidents and problems are addressed 
•    Ensures the creation, maintenance, and use of a Capacity Management Information System (CMIS) 
•    Assesses the capacity impact of new change requests 
•    Participates on the Change Advisory Board (CAB) as needed 
•    Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls 
•    Carries out the Process Manager responsibilities for the Capacity Management process 
•    Report of achievement of targets and identify any actions required 
•    Contributes to the availability management process and its operation and performs defined availability management tasks. 
•    Analyzes service and component availability, reliability, maintainability and serviceability. 
•    Ensures that services and components meet and continue to meet all agreed performance targets and service levels.

Qualifications we seek in you!
Minimum qualifications
•    Bachelor's degree in Commerce / Computer Science / equivalent with 3-4 years of work experience
•     Awareness / exposure of holistic level IT Infrastructure setup 
•    Relevant years of experience in core IT Service Management (Incident / Change / Problem Mgmt) 

Preferred qualifications 
•    Tech Certifications like MCSE/CCNA would be an added advantage
•    ITIL v3 / v4 Foundation certified 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: COR021402

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Dec 16, 2021

Master Skills List: Domain

Job Category: Full Time