Careers at Genpact


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Senior Manager- Service Now

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. 
 Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of SM, Business Analyst, Service Now
Genpact has a vacancy for a Business Analyst in its expanding Orchestration Group to support global customers. 
The group is expanding to cater to the growing number of varied and exciting projects and customers.  
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.  
We are looking for a bright and enthusiastic individual to join the group. We are looking for an individual with the right skills and experience, but equally, they must complement and enhance the existing team here at Genpact with their positive approach to work and their friendly and enthusiastic personality. 
The successful candidate will have a good knowledge and understanding of how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.

•    Understanding the as-is operating model, process landscape, L3-L5 processes for a given function, department, and organization  
•    Defining the target state processes leveraging the BPM/digital capabilities, to help clients unleash the potential benefits 
•    Running of requirements gathering workshops with customers, analysing and capturing requirements, documenting requirements, and relaying these to other members of the group 
•    Writing concept, functional design, user stories, and acceptance criteria’s, use cases, and process design documents 
•    Digital know-how – Well-versed with Orchestration or RPA solutions. 
•    Building relationships with customers at ground level and mid-management level, to help manage and develop the account, again with support from the Project/ Account Manager 

Qualifications we seek in you!
Minimum Qualification
•    Bachelor's/Graduation/Equivalent

Preferred Qualification
•    Experience in one or more domain areas such as insurance, F&A, supply chain, etc 
•    Experience in Operational excellence related projects 
•    Experience in writing functional design documents and user stories for agile development projects. 
•    Experience in leading requirements gathering workshops and business analysis 
•    Experience in complicated software projects 
•    Experience in direct work with the customers

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.



Job: Senior Manager

Job ID: COR021376

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Dec 15, 2021

Master Skills List: Digital

Job Category: Full Time