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Manager - Lean Digital Transformation

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

Are you the one we are looking for? 

We are inviting applications for the role of ManagerLean Digital Transformation 

This role is to provide Process Excellence & Transformation support to Genpact businesses based in Philippines, which support respective global clients  

Also, this position will provide mentoring/coaching support to operations on transformation, lean six sigma projects, lead strategic black belt level projects, design and project manage digital / analytics transformation projects and drive business impact value for our clients and stakeholders 

 

Responsibilities 

  • Interact with Clients for understanding Key business Priorities and Opportunity identification. Needs Excellent Client Communication Skills  

  • Direct the identification of gaps and Transformation improvements in the various processes  

  • Develop and Execute Key Process Excellence, Automation & Digital Transformational Project Roadmaps for the aligned businesses to deliver contractual/non contractual productivity, customer experience and other P&L impacts, as agreed with the business  

  • Lead Black Belt Level – High Impact Projects – Lean Six Sigma, Automation, Transformation  

  • Coach & mentor Green Belt & Lean Projects – Process Standardization, Metric Movement, Automation, Transformation Projects  

  • Provide innovative leadership driving quality performance, automation projects  

  • Ensure the use of problem solving and root cause analysis where necessary   

  • Lead Value stream Mapping and Problem Solving & Ideation Workouts with the aligned businesses  

  • Monitor & audit the deployed processes for effectiveness & efficiency  

  • Responsible for leading Process & Digital Ideation events and setting up Visual Management of dashboards & metrics  

  • Responsible for generating business impact for the clients using the CI methodologies and frameworks  

  • Be the cultural change agent, Drive robust governance with stakeholders & Risk Assessments  

  • Collaborate with various departments, offshore/onshore support personnel, and vendors to meet business needs  

  • Ability to demonstrate outstanding interpersonal and communication skills with the ability to communicate across various levels of associates within a highly matrixed organization  

  • Validated ability to work efficiently in a team setting as well as independently   

 

Qualifications we seek in you! 

Minimum qualifications 

  • Excellent Project Management experience – Designing and driving small to large scale improvement & transformation projects   

  • Excellent Problem Solving & Analytical bent of mindset  

  • Lean & Green Belt Trained, Tested, Certified   

  • Good knowledge on Automation + Robotics + Other digital technologies  

  • Technology/ Digital / Automation awareness - Ability to come up with creative solutions to address customer needs  

  • Ability to engage effectively with Senior Leadership, Customers and people from all levels of the organization – good Communication Skills  

  • Ability to work independently with a sense of urgency   

  • Critical thinking & accountability  

  • Good Leadership, consultative & partnering skills required  

  • Openness to new ideas and diverse cultures   

  • Relevant experience in the design, implementation, and administration of Digital transformation projects 

 

 

Preferred Qualifications/Skills 

  • Domain SME Preferred – Contact Centre Operations - Good Customer Service / Collections Operations background would be an advantage 

 

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. 

 

Job: Manager

Job ID: COR020416

Primary Location: Philippines - Manila

Education Level: Other

Job Posting: Nov 3, 2021

Master Skills List: Operations

Job Category: Full Time