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Senior Manager - Solutioning & Projects

We are Genpact

From New York to New Delhi and more than 30 countries in between, our 90,000+ curious and courageous employees drive digital-led innovation and digitally-enabled intelligent operations for our hundreds of Global Fortune 500 clients.

Our start-up spirit, coupled with our award-winning decades of solutions and end-to-end process and domain expertise, let us connect every dot, reimagine every process, and go deep to reinvent the world’s biggest brands’ ways of working.

Because of our tremendous success-driven growth, we’re rapidly expanding our team of transformational change agents…people who think with design, dream in digital, solve problems with data and analytics, obsess over operations, focus on the details, and lead change with their curious, incisive, and courageous nature.

If you’re a rule-breaker and risk-taker who sees the world differently and are bold enough to reinvent it, we could be a perfect match.


Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?


We are inviting applications for the role of Senior Manager, Solutioning & Projects


This role will manage and drive IT RFP (Pre-sales) and End to End IT Transition Management for External Clients of the Organization in the Contact Center IT Infrastructure and Application Management areas.

You are expected to carry out solution design and project management for internal and external projects. The role is key to win new business by providing cost effective solutions and doing the transitions first time right.

Responsibilities

  • Responsible for the technology solutions and IT infrastructure delivery for the assigned Projects / assignment
  • Manage multiple customers internal or external
  • Drive Productivity Initiatives in the Organization
  • Relationship management - interface with business stakeholders
  • Support Business for IT solution presentations
  • Working on IT Pricing /Budgets
  • Ensuring Project Delivery as per Project management methodology
  • Understand IT infra landscape and strategy
  • Support transitions and business migration
  • Familiarize with Pricing
  • Understand Genpact offerings that can be customized to meet customer requirements

Qualifications we seek in you!

Minimum qualifications

  • B-Tech, B.E, MCA or MBA IT from reputed university

Preferred qualifications

  • Relevant experience in IT Transition/Solutions
  • Experienced in contact center IT infrastructure solutions or transitions
  • Should have sound knowledge of Network, Voice, server, storage etc.
  • Should have sound knowledge of contact center IT infrastructure landscape
  • Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer
  • Should have sound knowledge about CRM and tools for integration with CRM software
  • Should have knowledge about Computer Telephony Integration, Web services
  • Should have knowledge about multi-channel and omni-channel contact center setup
  • Good to have knowledge about speech analytics, workforce management
  • Should have managed IT infrastructure projects (Network/Telecom/ Server compute)
  • Rich experience of Pre-sales / Project Management in contact center IT infrastructure domain 
 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Senior Manager

Job ID: COR014229

Primary Location: India - Gurgaon

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Dec 16, 2019

Master Skills List: Digital

Job Category: Full Time