Careers at Genpact

Jobs

  • Facebook
  • Twitter
  • Linkedin
  • Email

Manager - MIS Reporting

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of AM/Manager, MIS, Reporting

 

Responsibilities

  • Maintain reports & spreadsheets for historical data, manage email queues
  • Work closely with Operations for daily, weekly & monthly reports
  • Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
  • Provide insights on existing data to internal/external stakeholders
  • Identify the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
  • Process orientation, including strong organizational and prioritization skills.

 

 

 

Qualifications we seek in you

Minimum Qualifications/ Skills

  • Good Communication skills both written and verbal
  • Should be very comfortable with handling lots of data & numbers
  • Should have good working knowledge of using Excel
  • Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
  • Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions is required
  • Excellent analytical skills with ability to problem solving

 

Preferred Qualifications/ Skills

  • Power BI
  • SQL Database, Access Automation
  • Presentation Skills
  • Lean/Six Sigma Certified
  • Data Science

 

 

 

 

 

 

 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

 

Job: Manager

Job ID: BFS019090

Primary Location: India - Bangalore

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 30, 2022

Master Skills List: Operations

Job Category: Full Time