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Assistant Manager - Analytics

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of Assistant Manager - Analytics
In this role, you will support a US Banking client services remediation operations with reporting, data analytics and support management information system services.
Responsibilities
•    Creation of Daily/Weekly Monthly reports in adherence to process timelines  
•    Coordinate with various teams to ensure availability of data   
•    Create and develop and modification of excel based tools / SQL /Power BI 
•    Preparation of dashboards & variance analysis to assist operations  
•    Track process metrics, SLAs and driving improvement  
•    Utilize experience working with MS Office (Excel/advanced excel), VBA Macros, SQL queries, Power BI reports 
•    Assist Operations team to consolidate, track and report the status of Key deliverables  
•    Provide reports related to business performance 
•    Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.  
•    Liaison with key stakeholders to support new remediation deals 
•    Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges  
Qualifications we seek in you!
Minimum qualifications
•    Bachelor’s degree  
•    Experience in Business and Data Analytics  
•    Excellent Data Analysis skills & Independent client handling & execution ability  
•    Prior experience working with MS Office (Excel/advanced excel), Macros 
•    Excellent analytical, problem-solving techniques, and communication skills   

Preferred qualifications
•    Previous Customer experience in the Banking Customer remediation 
•    Understanding of Banking Contact center and back-office Services, Banking customer remediation
•    Prior experience working with SQL, POWER BI 
•    Prior knowledge of handling reporting Applications 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Assistant Manager

Job ID: BFS018920

Primary Location: India - Gurugram

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Mar 21, 2022

Master Skills List: Operations

Job Category: Full Time