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Customer Service Consultant - Process Associate - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. 

Inviting applications for the role of Customer Service Consultant - Process Associate - English! 

We are looking for someone with a good level of French and a passion for finding a solution for customers’ tech problems.  


  • Answering phone calls in the mentioned languages, with a nice, controlled voice, on a priority established by the team leader;  
  • Receiving and placing customer orders for the in scope products/services (leasing, credit, bank accounts);
  • Customer service through electronic channels;
  • Projecting a positive image of the company and brand;
  • Implementing changes using your creativity and focus on process improvement;
  • Correct and complete documentation of all customer interactions.  
  • Sharing with all team members any relevant knowledge obtained through customer interactions.
  • Attending training sessions. 
  • Arranging working schedules with colleagues flexibly, according to business needs.  
  • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.  
  • Providing assistance to new colleagues whenever possible.  
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.  


Minimum qualifications  

  • Very good knowledge of Polish and English Language, min. B1.  
  • Secondary school education.
  • Good MS Office knowledge.  
  • Analytical thinking and self-starter.  
  • Willingness to work in shifts.

Encouraged qualifications  

  • Relevant experience in phone customer service.
  • High motivation and ability to learn.  
  • Ability to work under time pressure.  

What can we offer?  


  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy


As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph of your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.


Kindly please see our Privacy Notice for Employment Candidates:  


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube. 



Job: Process Associate

Job ID: BFS018785

Primary Location: Poland - Lublin

Education Level: High School Diploma/GED

Job Posting: Mar 11, 2022

Master Skills List: Operations

Job Category: Full Time