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Assistant Vice President - Operations Leader

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are ambitious enough to reinvent it. Come, transform with us.

Inviting applications for the role of Assistant Vice President, Operations

The role of a Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat, agile, and can effectively lead operating teams, enabling them to deliver compelling financial outcomes while improving efficiency.

Responsibilities

  • Own end-to-end client service delivery and P&L
  • Drive and lead new/existing relationships with a set of valuable clients leading to a balanced P&L
  • Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts
  • Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
  • Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability
  • Follow a structured road map beyond 18 to 24 months to tackle bigger leadership roles for the vertical
  • Own the way in implementing new technologies in operations and display a strong executive presence
  • Manage outsourced services delivery to ensure customer happiness and increased revenue through client up-sell
  • Collaborate and work with Genpact’ s global business and functional leaders to build and commercialize existing and new product offerings
  • Take a lead and work closely with digital teams to introduce breakthrough technology solutions into operations
  • Lead global operations to achieve and exceed P&L expectations
  • Use lean six sigma framework to drive continuous performance improvement
  • Implement appropriate mechanisms to identify, understand and bring up performance gaps and/or performance breakthroughs including developing and implementing improvement plans to close performance gaps.
  • Collaborate for the new deal process including solutioning, pricing, due diligence, transition and stabilization

Qualifications we seek in you!

  • End User Computing/ Technical Helpdesk centric Operations management experience would be useful
  • Computer Engineering graduates with experience in sales/commercial/finance in multinational organization
  • MBAs from Tier 1 B -Schools with experience in Management/Operational consulting

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a multifaceted work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube

 

Job: Assistant Vice President

Job ID: BFS018406

Primary Location: Philippines - Balanga City

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 22, 2022

Master Skills List: Operations

Job Category: Full Time