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DG- Manager- Banking and Capital market

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.


Are you the one we are looking for?

Inviting applications for the role of Manager, Operational Risk function

In this role, you will be responsible for Operational Risk function - for a large BFS client in North America


The candidate will be responsible for managing all activities throughout the Operational Risk, project management, transition requirement areas.

Your activities will include, but will not be limited to the following:

  • Support the rollout of Risk and Control Self-Assessments (RCSAs) across a variety of processes.
  • Perform control testing activities on controls identified through the RCSA program on a rolling basis.
  • Work on data quality and alignment between GRC Tool and other 2nd and 3rd line programs
  • Maintain, prioritize and drive implementation of all system enhancement requirements.
  • Handle all user queries (system access, bugs in the system, feedback/enhancement suggestions).
  • Manage all documentation hyperlinked in the system, ensuring documents are approved and updated. Review all communication to users emanating from the system.
  • Support development of training and providing recurring trainings after being trained as trainers.
  • Handle meetings, provide updates and capture action items working with multiple stakeholders. Provide reports and updates as required.

Qualifications we seek in you

Minimum qualifications

  • Bachelor's Degree and experience in Risk, Audit, or Compliance, or equivalent, preferably within the payment services or financial industry.
  • Operational risk, Project management, transition experience in a variety of corporate domains: technology, compliance, finance, payments, human resources, etc.
  • Worked on RCSA project which involved risk identification, documenting of risks, classifying risks into various categories, ensuring mitigation strategies in place
  • GRC Tool and reporting tool experience
  • Multi-stakeholder project management experience in system development. Experience as trainer preferred. Will report to multiple leaders.
  • Strong organizational and communication skills as well as proficiency in MS Office tools, especially Excel.
  • Exposure to operations/risk management.
  • Someone who can understand and analyze trends in data in order to assist senior leadership with decision making and process improvement initiatives; proficient in metrics/KRIs assessment and reporting
  • Managing, organizing and prioritizing multiple tasks and responsibilities; ability to work under pressure managing to tight deadlines and / or unexpected changes
  • Willingness to question/challenge existing processes and ensure a satisfactory outcome



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Manager

Job ID: BFS018377

Primary Location: India - Hyderabad

Education Level: Master's / Equivalent

Job Posting: Feb 11, 2022

Master Skills List: Operations

Job Category: Full Time