Careers at Genpact


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Process Associate - Procurement Support Helpdesk - EN & CAN

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Process Associate – Procurement Support Desk - Cantonese & English
In this role, you will be responsible for providing solution/guidance to handle incoming queries on phone calls/emails and portal! You will carry out triaging and advise requester to the accurate buying channel and support all Procurement related matter!

You will be encouraged to provide continuous improvement in processes using LEAN or Six-Sigma methods.



  • Handle any raised up issues.
  • Helpdesk Support – Review operational issue and log on helpdesk queries in ticketing system.
  • Ensure all queries are processed and aligned with client policies and procedures.
  • Ability to tackle problem within given SLA.
  • Ability to investigate/results, follow up and resolve open items.




Minimum qualifications

  • Diploma in any Business Studies.
  • Experience in calls, emails and love chat in contact center.
  • Proficient in Cantonese (verbal) and English (written).

Preferred qualifications

  • Knowledge in Oracle Fusion, Emptoris and Archer will be valuable.
  • Experience or knowledge in Procurement and PR to PO will be an added advantage.
  • Must have excellent problem solving skills.
  • Must be a phenomenal teammate.
  • Excellent verbal and written communication skill.


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.comFollow us on Twitter, Facebook, LinkedIn, and YouTube.


Job: Process Associate

Job ID: BFS018239

Primary Location: MY - Bandar Sunway

Education Level: Diploma/Vocational Course

Job Posting: Mar 2, 2022

Master Skills List: Operations

Job Category: Full Time