Careers at Genpact

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Inviting applications for the role of Assistant Manager, Operations

In this role, you would be responsible to handle excel based MIS for our client and lead a team of approx. 15 people

Responsibilities

• Leading day to day operations and taking care of process metrics
• Identify process anomalies and get those fixed
• Drive productivity in teams in tune of 5- 10% every  year
• Should be able to communicate effectively with client and the Process management on issues related to the subject
• Industry experience is preferred
• Background of US Market functionalities
• Good understanding of financial products
• Excellent MS Office skills required
• Should be able to handle work pressure
• Should have an eye for details
• Should be open for learning & Feedback
• Ability to manage & prioritize deliverables
• Ability to be learn and apply new processes and tools

Qualifications

Minimum qualifications

• B. Com / BBA / Economic Hons
• Good communication, facilitation, and interpersonal skills required.
• Excellent analytical skills, MIS understanding, should be able to work on PowerPoint presentations
• Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion

Preferred qualifications

• Post-Graduation
• Customer service experience

This role will require you to sign a service agreement of 2 years and 3 month

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.