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Disaster Recovery - Manager - English

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

We are inviting applications for the role of Disaster Recovery - Manager – English!

  • The manager will provide leadership in coordinating, assessing, developing & communicating recovery environment requirements and contingency plans associated with the company’s Business Units to protect the firm if facilities or technology resources are unavailable due to an unforeseen disruption
  • Act as single point of contact for and works with the Account and Client to gain understanding of the contract and to ensure compliance with contractual requirements.
  • Lead the implementation of solutions for storing and accessibility of disaster recovery information, artifacts, plans, test results, contact lists and other critical information required to manage an adverse event
  • Proactively driving improvement initiatives on the day-to -day business via process and automation. Will support major incident as required in a consulting capacity.
  • Show leadership towards senior management level to consult and convince implementation of ORC. Leading projects to develop new continuity plans.
  • This position will allow the incumbent to manage the team in charge of planning and implementing the Business Unit contingency plans, which oversee developing manual / off-line procedures to mitigate any risk associated with complete or partial failure of facilities, technology systems, or applications due to an unforeseen disruption.
  • The applicant shall maintain direct contact between the BCP Project Office, Information Technology Operations, Technology Architecture and Engineering Systems, and Systems Application Program Management is required. Participate in business unit and development planning meetings and activities as needed. Facilitate the detection, escalation, resolution, and follow-up of any unresolved concerns in a timely manner.
  • Provide Business Continuity Planning documentation and training to all employees having a need to understand the Business Continuity Planning process.
  • Perform periodic reviews and tests of established Business Continuity Plans and procedures, reporting findings to management and making recommendations for improvements as needed



In this role, you will work with stakeholders across the product lines to deliver detailed control requirements in line with the Control Framework for the firm


  • Assume ownership and management of the overall business recovery process
  • Assume responsibility for ensuring the development of EACH of the recovery plans by each of the recovery team leaders
  • Schedule and conduct project planning sessions as required
  • Perform a company-wide Business Impact Assessment (BIA)
  • Monitor the business recovery plan development and scheduled deliverables from each team
  • When complete, publish the plan and distribute to the appropriate team leaders, backups, other staff, and a copy to offsite storage
  • Ensure maintenance of the plans through annual review and team leader updates as changes take place. A periodic and comprehensive assessment to ascertain the program effectiveness is required (semi-annually)
  • Develop and give overview presentations internally and provide training to ensure continued awareness
  • Review and reconcile recovery plans
  • Schedule, attend, coordinate, and conduct planned tests
  • Document problems
  • Assign problem resolution to individual(s)
  • Monitor to ensure correction
  • Provide reports to management
  • Most important, ensure that all plans are backed up weekly and rotated to offsite storage
  • Perform a business wide Hazard Identification and Risk Assessment
  • Ensure that a Hazard Mitigation process is in place
  • Ensures that a mechanism is in place for logistically tracking resources and that a Business Recovery Command Center or Emergency Operations Center has been established
  • Work with Help Desk, Operations Control Center, and Network Control Center personnel to ensure that problems are escalated to disaster event status when appropriate and to allow Help Desk personnel to initiate recovery procedures when appropriate


Qualifications we seek in you!

Minimum qualifications

  • Experience in operational risk and BC / ITSC / DR management
  • Documented subject matter expertise in IT Disaster Recovery best practices, methodologies, trends, tools, and issue identification
  • EC-Council Disaster Recovery Professional (EDRP) certification or similar will be a plus
  • Excellent written and verbal communication skills
  • Ability to multi-task and work in a fast pace environment
  • In depth knowledge of Crisis, mission critical & Business Continuity Management practices and protocols
  • Detail oriented and ability to adhere to strict timelines
  • Proficient in MS -Office Suite (Advanced - Excel, Word,and PowerPoint)

Preferred qualifications 

  • Exposure and understanding of Business Continuity Management processes and best practices
  • Experience or proper awareness of BCP/DR significance
  • Post graduate, Technical skill: ISO 22301,BCI, PMI, ITIL etc.
  • Experienced in Business Continuity Management
  • Incident Management / monitoring experience
  • Knowledge of MS suite of products including Power point, Share point etc.

What we can offer!

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports language courses, professional trainings and great career development opportunities
  • Free access to our award-winning learning platform


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.






Job: Manager

Job ID: BFS015452

Primary Location: United Kingdom - Glasgow

Education Level: Master's / Equivalent

Job Posting: Jul 28, 2021

Master Skills List: Operations

Job Category: Full Time