Careers at Genpact


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Process Associate - Mortgage

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, Customer Service

•Transaction processing according to standard work & SOP
•Prioritize transactions according to detailed guidelines to meet SLA and Plans and prioritizes tasks and work responsibilities to achieve objectives
•Comprehending and responding to customer inquiries. Identify, research, and problem seek.
•Assist with/perform other team tasks as the need arises and Ability to accurately interpret and compile information from a variety of sources and systems
•Ensure that turnaround time and quality of the work meets Company service standards
•Get along with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
•Manage own work in process and support team efforts to ensure that individual, team goals are met and Maintain key records like working files, email for reference and audit purpose
•Should be able to handle basic day to day requirements of excel

Qualifications we seek in you

Minimum qualifications
•Graduation in any stream except B.Tech and Technical Graduation & Law

Preferred Skill Set:
•Excellent Interpersonal Skills
•Displays energy and enthusiasm in approaching the job and Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
•Ready to work on stretched working hours
•Ability to independently interact with internal and external customers
•Customer service focus / Insurance knowledge
•Basic Computer knowledge along with typing speed of 40 words/minute

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job: Process Associate

Job ID: BFS013112

Primary Location: India - Noida

Education Level: Bachelor's / Graduation / Equivalent

Job Posting: Feb 8, 2021

Master Skills List: Corporate

Job Category: Full Time