Amazon Connect

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Transform contact centers with best-in-class technology, resources, and expertise

Built on Amazon Web Services (AWS), Amazon Connect is an easy-to-use omnichannel cloud contact center. In partnership with Amazon Connect, we develop open-platform contact centers for our clients. We focus on seamless integration with existing systems for a 360-degree view of customer data.

Thanks to our longstanding expertise in managing contact center operations, we can develop a center of excellence for contact centers that spans advisory services, modernization, transformation, and operations. We help our clients achieve a fast turnaround on changes and new feature requests to delight the customers they serve.

Genpact and AWS in action

Reimagining receivables for a life sciences leader

This life sciences company needed a better way to collect customer payments via its invoice-to-cash process. See how Genpact and Amazon Web Services built a contact center with Amazon Connect, Amazon QuickSight, and Genpact's collection system solutions to cut costs, improve security, and transform the employee experience.

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Transforming collections and contact centers with cloud

Discover how a healthcare device manufacturer increases the cash flow with a state-of-the-art cloud-based receivables collections platform and contact center covering 30 countries and 300 collections agents.

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Why Genpact AWS?

With millions of active clients and 100,000+ partners globally, AWS has one of the largest and most dynamic partner ecosystems. Genpact has demonstrated its commitment to AWS and expertise with AWS technology and services by attaining an Advanced Consulting Partnership. Clients from every industry, geography, and size can be confident that when working with Genpact and AWS, they'll benefit from a proven partnership that brings the best and brightest minds to their digital modernization projects.