Genpact Firsts


Genpact Firsts

Genpact was an early mover in the business process services industry as well as a pioneer in many of the areas that have driven the globalization of services. Our key methodologies, business initiatives, and practices have been emulated by many others in the industry and around the globe. We believe our constant focus on practical innovation enables our clients to stay ahead of the curve and continuously benefit from what is new in process management.

Genpact was first:

  • to support a broad portfolio of business preocesses
  • to introduce Six Sigma for process transitions
  • to develop Transitions Toolkit
  • approved 'voice' operation out of India
  • Global Delivery in Mortgage Underwriting
  • to expand to a tier-2 city (Hyderabad) to support Voice and Transactional work
  • to set up services in China (Dalian) to serve Japan
  • Global Delivery in Predictive Scoring Solutions
  • Global Delivery in Database Marketing Solutions
  • Global Delivery in Insurance Claims Processing
  • Global Delivery in Consumer Risk Modeling
  • to initiate KPO work
  • Global Delivery in Insurance Actuarial
  • Global Delivery in Catastrophe Risk Management Services
  • Global Delivery in Treasury Back Office
  • India-based provider to set up services in Eastern Europe (Hungary) to serve Western European clients
  • Global Delivery in Consumer Risk Management Strategies
  • in the industry to apply Six Sigma to resolve employee issues
  • to focus on Call Center Staffing Optimization
  • Complete Process Lifecycle Capability in Leasing and Commercial Lending
  • Global Delivery in Corporate/Wholesale Bank for Financial Modeling/Underwriting
  • to introduce Virtual CaptiveSM Model
  • to leverage sophisticated Attrition Reporting & Analysis Tool
  • Global Delivery in Market Risk Analytics
  • to introduce a One Button One Stop Employee Information System
  • to introduce and Expert Committee to serve the needs of Process SolutionXchange
  • to introduce scientific and highly granular approach to Process Management

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