Awards & Accolades


Awards & Accolades

2015

  • Everest Group 2015 PEAK Matrix rankings:
    • “Leader” in O2C, P2P and R2R BPO
    • “Leader” in Analytics Services
    • “Major Contender” in Healthcare Payer
  • NelsonHall 2015 NEAT rankings:
    • “Leader” in Procurement BPO
    • “Leader” in Marketing BPS
  • IDC 2015 MarketScape Rankings – “Leader” in Worldwide Finance & Accounting BPO
  • IDC 2015 FinTech and FinTech Forward 100 – Ranked among top 20 global financial technology firms
  • Everest Group 2015 PEAK Matrix rankings:
    • “Leader” in Banking BPO
    • “Leader” in P&C Insurance BPO
    • “Major Contender” in Capital Markets AO
    • “Major Contender” in Capital Markets BPO
    • “Major Contender” in Banking AO
  • Gartner 2015 Magic Quadrant rankings:
    • Leader” for 6th consecutive year in Finance & Accounting BPO
    • “Niche Player” in IT End User Outsourcing Services for North America
  • Frost and Sullivan – 2015 North America Technology Innovation Award
  • Aecus 2015 Innovation Award – Innovation Award for excellence in Business Process Services, Genpact–UCB partnership
  • Association for Talent Development (ATD) – 2015 BEST Award for enterprise-wide commitment to employee learning and development (L&D) and its talent function
  • HfS Research 2015 Capability Blueprint rankings:
    • “Winner’s Circle” in Finance and Accounting BPO
    • “High Performer” in Enterprise Analytics Services
    • “Winner’s Circle” in Insurance BPO
    • “High Performer” in Procurement
    • “High Performer” in Engineering Services

2014

  • Gartner 2014 Magic Quadrant for Global Finance and Accounting BPO – “Leader” for fifth consecutive year
  • NelsonHall 2014 NEAT rankings:
    • “Leader” in Reference Data Management BPO
    • “Leader” in Global Property and Casualty Insurance BPO market
    • “Leader” in Global Capital Markets BPO
    • “Leader” in Life, Pensions and Annuity and Property and Casualty Insurance BPO
  • HfS 2014 Blueprint rankings:
    • “Winner’s Circle” in Global Insurance BPO Services market
    • “High Performer” in Global Mortgage Services BPO market
    • “Leader” in Inventory Management and Aftermarket Services in Supply Chain BPO
    • “High Performer” in Marketing Operations and Customer Experience Management Services
    • Global Top 3 in ITO perception survey on key innovation parameters
    • Top 5 in Robotic Process Automation
  • Alsbridge Innovation Awards 2014 – Excellence and Innovation Through Outsourcing, Genpact-GSK partnership on GSK “Brand Love” program
  • American Society for Quality 2014 – International Excellence Award, Bronze
  • IDC 2014 MarketScape rankings:
    • “Leader” in Pharmaceutical Social Media Analytics Services
    • “Leader” in Worldwide Business Analytics BPO Services
  • IDC 2014 FinTech and FinTech Forward 100:
    • Ranked among top 20 global financial technology firms
  • Everest Group 2014 PEAK Matrix rankings:
    • “Leader” and “Star Performer” in Finance and Accounting BPO for 4th consecutive year
    • “Leader” in Banking BPO
    • “Star Performer” in Insurance BPO
    • “Leader” in Supply Chain BPO
    • “Major Contender” in Procurement BPO
    • “Major Contender” in Capital Markets AO
  • Shared Services Outsourcing Network (SSON) 2014:
    • Asia Most Successful Outsourced Partnership Award with Merck
  • HfS Research 2014 Capability Blueprints:
    • “Leader” in Inventory Management and Aftermarket Services Categories in Supply Chain BPO
    • “High Performer” in Marketing Operations and Customer Experience Management Services
    • Global Top 3 in ITO perception survey on key innovation parameters
    • Global Top 5 in Robotic Process Automation
  • Brandon Hall 2014:
    • Best Learning Program Results
    • Best Team Development Program
    • Best Talent Strategy and Governance

2013

  • Shared Services Outsourcing Network (SSON) Asia award - “Excellence in Value Creation” category for contribution to a US investment advisory major.
  • Shared Services Outsourcing Network (SSON) India award - “Excellence in customer service” category for end to end transformation at a leading commercial finance company in US.
  • Finalist nomination for best project “over 90 days duration” at the prestigious Process Excellence Network (PEX) Americas - DMAIC project done in collaboration with a top US bank.
  • European Outsourcing Association Awards – End User of the Year, Genpact and Momentive Specialty Chemicals Inc. and Momentive Performance Materials Inc.
  • Supply & Demand Chain Executive magazine – 100 Great Supply Chain Projects
  • Supply & Demand Chain Executive – 13th Annual “Pros to Know” Awards – Suresh Iyer, Global Practice Lead for Supply Chain Services and VK Gopalkrishnan, Practice Lead for After Market Services recognized
  • National Association of Software and Services Companies (NASSCOM) Corporate Awards for Excellence in Diversity and Inclusion – Best BPO Company
  • FinTech 100 2013 – Ranked among Top 20 Global Financial Technology Firms
  • Gartner 2013 Magic Quadrant for Global Finance and Accounting BPO – “Leader” for fourth consecutive year
  • Everest Group 2013 PEAK Matrix rankings
  • HfS 2013 Blueprint rankings
  • IDC MarketScape 2013 ranking – “Leader” in Worldwide Life Sciences Sales and Marketing BPO
  • NelsonHall 2013 NEAT rankings:
    • “Leader” in Life, Pensions and Annuity BPO
    • “Leader” and “Innovator” in Social Media Service
    • “Leader” in Retail Banking BPO
  • Asian Sustainability Leadership Awards 2013 – Best Business Eco-Efficiency Award and Best Innovation.
  • Frost & Sullivan South Africa – African Customer Value Enhancement Award
  • NetApp India Innovation Awards – NetApp Trendsetter Award, Enterprise Mobility and Innovative Use of Data Storage
  • Data Security Council of India Awards 2013
  • International Data Group 2013 CIO Awards, The Astute 100 – Sanjeev Prasad, Genpact Chief Information Officer
  • International Association of Outsourcing Professionals (IAOP) 2013 Global Outsourcing 100® #15 rankings

2012

  • Shared Services Outsourcing Network (SSON) Genpact – AstraZeneca Excellence in People and Communications, Europe
  • European Outsourcing Association Awards: Outsourcing End-User of the Year – Merck; Award for Innovation in Outsourcing – Smart Enterprise Processes
  • International Quality and Production Council (IQPC) – Process Excellence (PEX) Awards India: Best Process Improvement Project
  • Supply & Demand Chain Executive magazine – 100 Great Supply Chain Projects
  • IDC MarketScape 2012 rankings – “Leader” in Global Business Analytics; “Leader” in Global Pharmaceutical Social Media Analytics
  • International Association of Outsourcing Professionals (IAOP) – Global Top 20 Outsourcing Providers:
    • Best 10 Overall – CSR in Outsourcing
    • By Industry Focus: Best 20 Leaders – Financial Services (Banking, Markets), Financial Services (Insurance), Discrete Manufacturing
    • By Service Area: Best 20 Leaders – Transaction Processing Services, Leaders – Information/Comm. Technology Services
    • Best 20 Companies – Financial Management Services
    • By Region Served: Best 20 Leaders in US, Leaders in Western Europe, Best Companies in India
  • Outsourcing Center – Outsourcing Excellence Awards for Best F&A/Procurement
  • Frost and Sullivan – Business Process Outsourcing Service Provider of the Year, Asia Pacific
  • Enterprises Driving Growth and Excellence (EDGE) using IT – Max Bupa for best IT implementations in India
  • National Association of Software and Services Companies (NASSCOM) – Ranked #1 BPO company in India
  • Data Security Council of India (DSCI) Excellence Award: Security in BPO – Global
  • National Association of Software and Services Companies (NASSCOM) – Top IT-BPO Employers in India
  • China Green IT Service Outsourcing Innovation Contribution
  • InformationWeek Global CIO Awards –Sanjeev Prasad, Genpact Chief Information Officer
  • Top 100 CISO Awards –AR Vijay
  • Global Services 100 2012 Leaders rankings –
  • American Society for Training and Development (ASTD) Champion of Learning
  • Aon Hewitt – Awards that Work – Flexible Work Practices

2011

  • Shared Services Outsourcing Network (SSON) – Excellence Award, Genpact–Pfizer Excellence in People and Communications, Asia
  • Outsourcing Center – Service Provider Excellence Award for “Most Consistent Business Impact”
  • International Association of Outsourcing Professionals (IAOP) – Global Top 20 Outsourcing Providers
  • Supply & Demand Chain Executive Magazine – 100 Great Supply Chain Projects
  • National Association of Software and Services Companies (NASSCOM) – Process Innovation Award for SEPSM and Diversity and Inclusion
  • National Association of Software and Services Companies (NASSCOM) – Top IT–BPO Employers in India
  • Dataquest – Top 20 List of Indian BPO Providers
  • Global Services 100 –Best Performing BPO, FAO, HRO, Procurement Outsourcing and Industry Specific BPO Provider

2010

  • Top 5 – IDC’s BPO Employee Satisfaction Survey
  • International Association of Outsourcing Professionals (IAOP) – Global Top 20 Outsourcing Providers
  • Frost and Sullivan – Business Process Outsourcing Service Provider of the Year, Asia Pacific
  • NASSCOM – Ranked No.1 BPO company in India
  • Dataquest – Top 20 List of Indian BPO Providers
  • Technology Company of the Year (International) – by Economictimes.com BPO awards
  • Excellence in Education award by LOMA
  • American Society for Training and Development (ASTD) – BEST Award for Hiring and Training
  • Brandon Hall – Excellence in Learning Awards – Two Golds (Best Integration of Learning and Talent Management, Best Use of Performance Support) and One Bronze (Best Use of Blended Learning)
  • Global Services 100

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