What We Do


Generating Telecom Impact

The telecommunication services industry value chain is undergoing significant change, continuing the moves toward the convergence of information content, delivery, and entertainment. This requires significant capital investment, cost-cutting initiatives, partnering with innovative solution providers for creating and delivering content, and building long-lasting loyalty through effective customer service translating into superior value to the end consumers. Telecommunication companies that can manage this effectively and intelligently will not just compete but outcompete.


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Genpact powers global telecommunication companies by architecting the Lean Digital Enterprise, focusing on business outcomes and customer-centric thinking. Our 20+ years of domain expertise combined with digital technologies, analytics and lean principles, deliver top and bottom-line growth, cost efficiency, business agility, and intelligent decision making. Our solutions enable telecom companies to:

  • Eliminate process inefficiencies, improve operational performance, and increase profit margins
  • Drive cost-effectiveness and enhance operational excellence through our deep granular telecom process management expertise and Lean Six Sigma rigor
  • Accelerate expansion into developing economies through our innovative global delivery platform spread across 64 centers in 17 countries.

Genpact provides comprehensive telecom solutions and services, including:

Finance and Accounting (F&A)

  • Accounts payable and receivables
  • Financial analysis and reporting
  • Tax/Treasury accounting
  • General and Fixed Asset Accounting
  • Reengineering
  • Sourcing and Procurement, Vendor selection and negotiation
  • Spend management
  • Procurement transaction support
  • Order management
  • Analytics, Churn, pricing
  • Segmentation
  • Loyalty analysis
  • Social media research
  • Customer service analysis
  • Acquisition, retention, and attrition analysis
  • Call quality evaluation and optimization


  • Payroll
  • Benefits administration
  • Training


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