What We Do
Media & Entertainment
Generating Media & Entertainment Impact
With the advent of new technologies (online, social, mobile), redefined content value and shifting consumer preferences, Media and Entertainment (M&E) companies are turning to reducing costs, improving working capital and anti-piracy measures, and monetizing new distribution platforms. This means transforming the current operating models to help grow and sustain in the changing business environment.
Genpact combines design-thinking, Lean DigitalSM approach, digital technologies, Data-to-Action AnalyticsSM, and deep domain expertise to provide a comprehensive suite of services and solutions to the media and entertainment industry, including:
Global Business Services
Shared services strategy, setup and optimization
Finance and Accounting
Accounts Payable, Accounts Receivable, General Accounting, Closing and Reporting, Treasury and Cash management, Risk, and Governance & Compliance.
Human Resource Outsourcing (HRO)
Core HR Services, Talent Management, and Workforce Analytics
Reporting, research, advanced predictive modeling, social media monitoring and optimization, advisory services
Information Technology (IT) Services
End User Computing Services, Helpdesk Services, ERP, and Digital Asset Management
One of the largest non-profit scientific and educational institutions in the world asked Genpact to combine process with IT to identify gaps and drive improvement opportunities within their Record to Report function. The engagement resulted in a decrease in the monthly closing cycle by more than 20% as well as a road map for implementing a new business intelligence tool
For the world's largest legal content database provider, Genpact assessed, designed, and implemented an analytics- and statistics-based approach to collections that led to restructuring upstream processes. Past due balances fell from 30% to 13%, with the highest impact felt in the 180-plus days of aged receivable accounts. The company realized business impact totaling US$14.4 million
A music company engaged Genpact to monitor news, articles, and blogs for artists and executives, examining intellectual property– and piracy-related issues. Daily monitoring reports provided the client with insight and data that helped them shape marketing strategies and public relations. The monitoring also helped them understand how technology was disrupting the traditional business model of the music industry.
Genpact partnered with a global media and entertainment company to support its infrastructure and IT helpdesk services. The engagement saw Genpact provide level 1 support for desktop problems and service requests. This led to high-end user satisfaction scores with reduced downtime.