Property & Casualty Claims Management

Generating Insurance Impact

Ever-increasing auto and natural catastrophe claims. Rising customer service demands and aging legacy systems. These are just some of the challenges facing insurers that digital technologies like automation, AI, and analytics can help tackle. Global insurers and reinsurers, surplus lines insurers, a European insurer, even a top-10 Fortune company – we've transformed claims for them all over the past 15 years. We combine the digital understanding of an insurtech with claims expertise and business process know-how.


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Our digital tools optimize the balance between customer satisfaction, accurate loss assessment, and loss adjusting expenses. They span the claims journey, handling everything from fast-track claims processing to fraud and subrogation analytics. Our end to end smart claims approach consists of modular offerings built on our Genpact Cora platform. You can start with the module that addresses your biggest challenge and add from there.

  • Managed repairs service: A managed contractor network for property losses which strengthens insurers' customer service proposition, sealing brand promises to customers on property claims.
  • Contents inventory services: End to end contents inventory from compilation to evaluation, and fulfilment. Loss adjusting resources can be flexed according to demand and more focused on complex claims
  • Field services: A network of licensed loss adjusters plus digital inspection tools
  • Claims segmentation and triage analytics: An AI model embedded within the claims workflow to deliver real-time complexity scoring and the automated allocation of claims based on loss adjuster availability and specialization
  • First notification of loss and fast track claims services: A dynamic workflow which uses analytics to segment claims and identify subrogation and fraud potential


Insights from Genpact

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