Commercial Insurance Underwriting
Generating Insurance Impact
Adverse market conditions and intense competition from traditional and new players in the commercial insurance underwriting industry, as well as excess capacity, evolving customer preferences, and new technology, are all factors insurers to develop new operating models. Genpact has been a leader in designing, transforming, and running operations in the insurance industry for over a decade, allowing our clients to focus their efforts on reallocating resources to capture scalable growth across the market.
Genpact covers a full spectrum of underwriting services, from business process management to advanced analytics in the insurance industry. Our services include:
Submission & Clearance: We offer services such as documentation on liability coverage, eligibility checks, data entry, application processing, account verification, and data scrubbing for consistent data inputs.
Property Data Management: We use automated underwriting engines and rating tools to help the underwriting team price risk more effectively.
MGA Booking & Data Management: We offer data entry and policy booking services once risk is bound.
Premium Audit Workflow: We offer services to audit risk and exposures during the tenure of a policy.
IT: For our insurance industry customers we offer services such as modular intelligent workflows, data management tools, and MGA data integration solutions.
Analytics Solutions: We offer CAT modeling, underwriting triangulation reports, portfolio modeling and operational analytics, data management and risk aggregation, predictive modeling, data quality frameworks, geospatial analytics, and visualization.
A major U.S. insurer was targeted to triple its growth over three years but recognized that it would be unable to grow revenue in its trade credit business due to its limited underwriting capacity. Genpact's approach to input and core process improvements resulted in $50 million in additional business generation through the optimum utilization of underwriters' time. This enabled the company to focus on strategic sales and marketing programs and plan for future growth.
A leading P&C insurer engaged Genpact to oversee a sweeping transformation of the Finance & Accounting (F&A), Financial Planning & Analysis (FP&A), and reinsurance functions. Genpact set up a joint process excellence organization to lead and support the finance transformation programs. Through this finance transformation, Genpact identified $60 million in cost savings, generated a $67 million decrease in unidentified variances, and helped the client to avoid potential penalties totaling more than $500 million.