Generating Industrial Manufacturing Impact
Aftermarket Services (AMS) make a significant contribution to the revenue and profitability of manufacturers and retailers of industrial equipment and high-tech products - and have become increasingly important in these challenging and volatile times.
Genpact offers a unique operating model for AMS, integrating in a scalable and cost effective manner customer service operations, service contract management, parts management, warranty management, field service support and installed base management.
We work with organizations from industrial equipment, aviation, energy, automotive and healthcare to help design, transform and run AMS solutions across:
- Contact center
- Service contract management
- Warranty management
- Parts management
- Installed base management
- Field service management
Our service factory delivery model drives higher efficiency and effectiveness in managing processes across the entire AMS ecosystem with the right mix of people, processes, and technology driving tangible business outcomes such as improvement in service profitability (up to 15%) by increasing service revenue (by up to 25%) and reducing service costs (by up to 20%).
A global healthcare technology company generated more than US$100 million in business impact over three years, by increasing field productivity in Aftermarket Services by 20%
A leading aircraft engine manufacturer reduced deal pricing turnaround time by nearly 40%, by improving forecasting accuracy
A global energy company freed up more than US$23 million in working capital by redesigning the shipment process
A leading aircraft engine manufacturer increased revenue opportunities by more than US$1 billion by enhancing the win rate of service contracts by optimizing processes