Industrial Manufacturing

Aftermarket Services

Generating Industrial Manufacturing Impact

Aftermarket Services (AMS) make a significant contribution to the revenue and profitability of manufacturers and retailers of industrial equipment and high-tech products - and have become increasingly important in these challenging and volatile times.

Genpact offers a unique operating model for AMS, integrating in a scalable and cost effective manner customer service operations, service contract management, parts management, warranty management, field service support and installed base management.


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We work with organizations from industrial equipment, aviation, energy, automotive and healthcare to help design, transform and run AMS solutions across:

  • Contact center
  • Service contract management
  • Warranty management
  • Parts management
  • Installed base management
  • Field service management

Our service factory delivery model drives higher efficiency and effectiveness in managing processes across the entire AMS ecosystem with the right mix of people, processes, and technology driving tangible business outcomes such as improvement in service profitability (up to 15%) by increasing service revenue (by up to 25%) and reducing service costs (by up to 20%).


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