Generating Industrial Manufacturing Impact
Aftermarket services (AMS) make a significant contribution to the revenue and profitability of manufacturers and retailers of industrial equipment and high-tech products -- and have become increasingly important in these challenging and volatile times.
We work with organizations from industrial equipment, aviation, energy, automotive, and healthcare to drive tangible business outcomes, such as improvements in service profitability (up to 15%), increases in service revenue (by up to 25%), and reductions in service costs (by up to 20%).
Our service factory delivery model drives higher efficiency and effectiveness in managing processes across the entire AMS ecosystem. Our unique Lean DigitalSM approach harnesses digital technologies, domain expertise, and Lean principles to implement practical and effective solutions that are agile and ensure end-to-end focus and alignment across:
- Contact center
- Service contract management
- Warranty management
- Parts management
- Installed base management
- Field service management
A global healthcare technology company generated more than $100 Million in business impact over three years by increasing field productivity in AMS by 20%.
A leading aircraft engine manufacturer reduced deal pricing turnaround time by nearly 40% by improving forecasting accuracy.
A global energy company freed up more than $23 million in working capital by redesigning the shipment process.
A leading aircraft engine manufacturer increased revenue opportunities by more than $1 billion by enhancing the win rate of service contracts and optimizing processes.