Industrial Manufacturing

Aftermarket Services

Generating Industrial Manufacturing Impact

Aftermarket services (AMS) make a significant contribution to the revenue and profitability of manufacturers and retailers of industrial equipment and high-tech products -- and have become increasingly important in these challenging and volatile times.

We work with organizations from industrial equipment, aviation, energy, automotive, and healthcare to drive tangible business outcomes, such as improvements in service profitability (up to 15%), increases in service revenue (by up to 25%), and reductions in service costs (by up to 20%).


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Our service factory delivery model drives higher efficiency and effectiveness in managing processes across the entire AMS ecosystem. Our unique Lean DigitalSM approach harnesses digital technologies, domain expertise, and Lean principles to implement practical and effective solutions that are agile and ensure end-to-end focus and alignment across:

  • Contact center
  • Service contract management
  • Warranty management
  • Parts management
  • Installed base management
  • Field service management