What We Do
Industrial Manufacturing Outsourcing, Services and Solutions
Generating Industrial Manufacturing Impact
Thanks to our heritage as part of General Electric (GE), Genpact understands the industrial manufacturing business better than any other provider and currently works with close to 200 manufacturing and services organizations, including three of the top 10 conglomerates and two of the top three logistics services providers across a range of business process services, including transformation, technology, analytics, and outsourcing.
Genpact's LeanDigitalSM approach focuses on what works for digitally enabled transformation for the industrial enterprise, using design thinking and machine intelligence to provide right insight and best-fit solutions leveraging our ecosystem of leading-edge analytics, technology, and machine-to-machine connectivity partners. Our solutions include:
Our aftermarket services delivery model centralizes and standardizes processes to enable more effective local execution, to enable superior field service management and end-to-end support for contact center processes, service contract management, warranty management, parts, and installed base management.
Engineering Value Re-design
We provide design and engineering solutions ranging from new product development and introduction, technical documentation, and engineering design and analysis, to support for technical infrastructure, such as product lifecycle management (PLM) and computer-aided design (CAD) tool customization.
Industrial Asset Optimization
We enable clients with improved end-customer asset up time, service revenues, and reduced service cost through offerings such as asset service optimization, asset performance optimization, and asset risk analytics.
Industrial Internet (IIoT)
Genpact's Lean DigitalSM approach harnesses advanced industrial internet platforms like GE Predix by applying a business-domain lens to identify what generates impact and what solutions are practical and effective to implement.
Finance & Accounting Services
Accounts Payable, General Accounting, Accounting, Closing and Reporting (ACR), Treasury, Tax Services, Financial Planning and Analysis, and F&A Systems of EngagementTM. We also deliver high-end F&A services such as Product Cost Accounting, Continuous Transaction Monitoring, Finance Business Intelligence, and Enterprise Risk and Compliance services.
Research content and presentation services and information science applied to marketing sales and services, supply chain, risk and finance and accounting, and specialized analytics solutions for industrial asset, service and risk optimization.
A message from Tiger Tyagarajan, President & CEO of Genpact
A major global aviation OEM and services company achieved better visibility on aftermarket service contracts, revenues and profitability; better prediction of cost of new contracts; and better controllership and auditability of revenue recognition by reimagining its data-to-action service contract management process to amplify the power of big data analytics.
A global energy company saved 12% of addressable spend by deploying smarter sourcing and spending management strategies and ensuring compliance across processes globally.
A global healthcare technology company generated $100 million by accelerating revenue generation, freeing up cash and transforming aftermarket service operations.
A leading aerospace OEM improved working capital by $31 million while reducing raw material inventory by 48% by conducting a comprehensive assessment of the entire supply chain function and increasing supply chain visibility.
A power generation company with hundreds of global installations improved asset up-time by 10% and reduced costs by 10% by setting up a center of excellence for remote monitoring and equipment health management.
An aerospace component manufacturer generated significant cost savings, and reduced machine setup time by 30% through the application of modular design principles.
A leading aircraft engine manufacturer transforms its fleet management operations and reduces operations cost by 40%, through strong engineering and analytics