What We Do
Industrial Manufacturing Outsourcing, Services and Solutions
Generating Industrial Manufacturing Impact
Thanks to our heritage as part of General Electric (GE), Genpact understands the industrial manufacturing business better than any other provider and currently works with close to 200 manufacturing and services organizations, including three of the top ten conglomerates and two of the top three logistics services providers across a range of business process services, including transformation, technology, analytics, and outsourcing.
We make industrial manufacturing operations intelligent by designing, transforming, and running their processes through advanced operating models that harness technology and analytics through appropriate organizational design, focused to where they can deliver the most impact. The result is Intelligent OperationsSM. Our solutions include:
Our aftermarket services delivery model centralizes and standardizes processes to enable more effective local execution, to enable superior field service management and end-to-end support for contact center processes, service contract management, warranty management, parts, and installed base management.
Engineering Value Re-design
We provide design and engineering solutions ranging from new product development and introduction, technical documentation, and engineering design and analysis, to support for technical infrastructure, such as product lifecycle management (PLM) and computer-aided design (CAD) tool customization.
Industrial Asset Optimization
We enable clients with improved end-customer asset up time, service revenues, and reduced service cost through offerings such as asset service optimization, asset performance optimization, and asset risk analytics.
Supply Chain Solutions
Our supply chain offerings for the industrial manufacturing sector include solutions for direct procurement, indirect procurement, logistics, and supply chain analytics.
Finance and Accounting (F&A)
Genpact Finance and Accounting services include Accounts Payable, General Accounting, Accounting, Closing & Reporting (ACR), Treasury, Tax Services, Financial Planning & Analysis, and F&A Systems of Engagement. We also deliver high-end F&A services such as Product Cost Accounting, Continuous Transaction Monitoring, Finance Business Intelligence, and Enterprise Risk and Compliance services.
Our analytics portfolio includes research content and presentation services and information science applied to marketing sales and services, supply chain, risk, and finance and accounting. Our specialized analytics solutions for industrial manufacturing companies enable asset service and risk optimization.
Our Smart Enterprise Processes (SEPSM) proprietary framework helps companies reimagine how they operate by integrating effective Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM.
A major global aviation OEM and services company achieved better visibility on aftermarket service contracts, revenues, and profitability; better prediction of the cost of new contracts; and better controllership and auditability of revenue recognition by reimagining the data-to-action service contract management process to amplify the power of big data analytics.
A global energy company saved 12% of addressable spend by deploying smarter sourcing and spending management strategies and ensuring compliant processes globally.
A global healthcare technology company generated US$100 million by accelerating revenue generation and freeing up cash by transforming aftermarket service operations.
A leading aerospace OEM improved working capital by US$31 million and reduced raw material inventory by 48% by conducting a comprehensive assessment of the entire supply chain function and increasing supply chain visibility.
A power generation company with hundreds of global installations improved asset uptime by 10% and reduced costs by 10% by setting up a center of excellence for remote monitoring and equipment health management.
A heavy motor vehicle manufacturer generated US$4 million in business impact through a smarter inventory tracking process.
An aerospace component manufacturer generated significant cost savings, and reduced machine setup time by 30% by applying design modularity principles.