What We Do


Generating Hospitality Impact

The travel and hospitality industry is adapting quickly to address and meet new customer demands, increase operational flexibility and enhance customer experience while optimizing costs.

Genpact helps hospitality and travel companies deliver on the experience that their customers' demand efficiently by aligning the back- and middle-office to support the front-office through a combination of design thinking, digital technologies and analytics, lean principles and over 20+ years of domain expertise.


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Genpact can provide end-to-end solutions to the companies in the hospitality and travel industry from hotels to restaurants, casinos, online travel agencies, airlines and car rental companies. Our services are a mix of core business process and hospitality IT solutions.

Finance & Accounting (F&A)

  • F&A systems and controls
  • Loyalty program accounting and analysis
  • Vendor management and discount capture
  • Travel and expense management
  • Credit risk analysis


  • Sales force and spend analytics
  • Social media reporting and analytics
  • Loyalty program analytics
  • Web analytics (display and search engine)
  • Pricing, occupancy, and revenue optimization
  • Asset utilization
  • Customer experience analysis

IT (For pre-opening as well as existing properties)

  • Project and program management
  • Business process design, development and documentation
  • Data warehousing - design, development and testing
  • Vendor selection
  • Quality management
  • Governance
  • Quality assurance assessment, testing and management
  • Quality assurance mentoring and automated test scripting
  • Application testing, integration and performance testing
  • Property management systems and point of sales systems management and support
  • ERP support

Supply Chain Services

  • Inventory planning and control
  • Procurement

Other Services

  • Reservation – call center and system support
  • Call quality evaluation and optimization
  • Due diligence/audits
  • Content solutions for marketing and training

Consulting and transformation

  • Set up and optimize regional shared service centers.
  • Provide scalable and standardized operations model for hotel operations
  • Governance and operational excellence

Data-to-ActionSM Analytics
Our 'On-Demand' analytics service can help reduce costs as well as impact customer experience through:

  • Hospitality cost management and operating margin analytics
  • Yield and pricing analytics
  • Customer loyalty program design and analysis
  • Social media and web analytics