Healthcare Payer

Healthcare IT

Generating Healthcare Impact

Genpact partners with over 70 healthcare companies, enabling them to harness digital's power in an agile way through our Lean Digital approach, and adapt key processes such as product development, membership and billing, claims processing, and customer service operations, leveraging end-to-end technology solutions, including consulting, enterprise application services, and infrastructure management services.


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Genpact's Lean DigitalSM approach drives impact by combining design thinking, lean principles, advanced digital technology and analytics, and healthcare domain expertise to focus on what matters for enabling step-change business outcomes and avoiding the rest. Our Smart Enterprise Processes (SEPSM) proprietary framework helps healthcare organizations reimagine their processes by integrating effective Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM and drive tangible outcomes such as lower costs, enhanced quality of service, and increased standardization and compliance. Our solutions include:

  • Healthcare IT consulting services that advise clients in areas such as rapid automation, platform extensions, auto-adjudication optimization, and member maximum out-of-pocket solutions. Our consultants provide strategic planning and thought leadership support for advanced technologies such as big data, mobile computing, and cloud-based solutions
  • Integrated business process as-as-service (BPaaS) solutions that address the business operations needs of healthcare organizations through a combination of well established, efficient, and scalable technology platforms and proven capabilities in enabling intelligent business process operations in areas such as claims and customer service
  • Implementation, configuration, and support services for industry platforms such as NASCO, FACETS, and IKA
  • Enterprise information management solutions such as business intelligence and data warehousing, which include MDM and ETL competencies
  • Enterprise resource planning design, implementation, and support services for Oracle and SAP
  • Application development and maintenance services
  • Quality assurance services, including black-box testing, automation and functional, and regression testing
  • IT helpdesk, desktop support, and technical product support
  • IT infrastructure management, IT security services, and network and voice infrastructure support
  • Database management and administration, middle-ware management
  • Information security services for applications/databases and IT infrastructure
  • Application production support for applications and middle-ware