What We Do
Generating Consumer Goods Impact
Genpact works with more than 30 consumer goods enterprises delivering close to US$650 million in annual business impact across range of a client-focused services, including trade promotions, order management, master data management, supply chain management, finance and accounting, business process transformation, and domain-specific analytics.
Genpact helps consumer goods companies harness digital's power in an agile way, and re-imagine their middle and back office through a combination of advanced process-centric digital technologies, design thinking and lean principles, which we call Lean DigitalSM, enabling step-change business outcomes and avoiding the rest, the result is Intelligent OperationsSM. Our solutions include:
Advisory and research, promotion management, fund management, settlements, claims and deduction resolution, forecasting and modeling, and post-event evaluation.
Order management business process management services, order management automation, visualization and supply chain control tower, order management analytics, and customer experience solutions.
Master Data Management
MDM consulting, process re-engineering and target model redesign, data governance and stewardship, product information management, multi-domain MDM, and data integration
Multi-Channel Customer Service
Acquisition and sales, call quality optimization, contact center analytics, customer care and product support.
Finance & Accounting Services
Accounts payable, general accounting, closing and reporting (ACR), treasury, tax services, financial planning and analysis, and F&A Systems of Engagement.
Research content and presentation services, marketing sales and services analytics, information science analytics, risk analytics and finance and accounting analytics, with offerings such as supply chain analytics customized for the consumer goods industry.
IT Managed Services
Mobile and advanced visualization, IT services, end user computing support and remote infrastructure management
A message from Tiger Tyagarajan, President & CEO of Genpact
One of North America's largest consumer packaged food and beverages companies harnessed Genpact's collaborative Customer Experience, Sales Experience, Complexity and Risk (CSCR) framework to reduced order-processing costs by 33%, and improved revenues for one of its top retailers by 5% and for its key retailers by over 1% in one year.
A global beverages company realized US$60 million incremental cash flow and US$4 million in EBIT annually by standardizing their entire source to pay process assessment and reengineering
A Fortune 500 global beverage company reduced cycle time for trade promotions by 50% and improved forecast accuracy to 98% by implementing a technology-enabled trade promotion optimization solution with multi-channel coverage
A Fortune 500 food and beverage saved US$35 million by enabling a more effective Source to Pay organization along with standardized processes and technology optimization