Banking & Financial Services

Retail Banking Services

Generating Retail Banking Impact

Genpact helps banks achieve operational excellence, and transform business by extending digital's power beyond the front, middle and back office through its unique Lean DigitalSMapproach, which combines advanced process-centric digital technologies, design thinking, Lean principles, and domain expertise.

Our deep industry experience has shown us that process is an untapped resource for banks in driving front- and back-end business results. To drive these outcomes, Genpact has created Centers of Excellence (CoE) in 18 countries throughout the world. These enable us to devise the best combination of on- and off-shore solutions to support a wide range of retail products and to "industrialize" the related operations, making them more scalable, agile, transparent, cost-effective, and intelligent.


Our experience, unique tools, and methodologies enable us to deliver best-in-class financial services solutions and smooth process transformation. Our solutions include:

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