Generating Banking Impact
We partner with our clients across the business banking industry to help them deliver a differentiated customer experience, enable growth through analytics, take the pain out of compliance, and deliver on enterprise-wide efficiency asks. Business banking as a service line includes all commercial loans, encompassing industrial, real estate, and small business loans.
For over 18 years, Genpact has been helping business banking clients design, transform, and run Intelligent OperationsSM and make their business ready for the future. Genpact is one of the largest service providers to the business banking industry in terms of the number of skilled FTEs, the number of products served, and the size of the portfolio managed. Our scale helps us manage regulatory requirements and pass on the benefits of economies of scale to our clients and their customers.
Genpact harnesses processes, technology, and data to help business banking clients adopt advanced operating models for Intelligent OperationsSM. For business banking customers, we offer core enterprise services, technology services, and consulting services.
Genpact leverages its domain and technical knowledge to help clients achieve maximum value from their IT investments. To cater to the industry-specific needs of business banking clients, Genpact has its own originations platform, GRADE, that integrates well with most of the key back-office systems in the industry and is provided in a SaaS (Software as a Service) model. Our 18 years of industry experience across varied clients makes us a partner of choice for leading business banking clients.
Genpact offers VGRADE, a comprehensive enterprise third party / vendor risk management system on the GRADE platform to enable financial institutions to monitor, assess and report on vendors, engagements, contracts, and incidents, per the office of the comptroller of the currency (OCC) and federal deposit insurance corporation (FDIC) directives.
Core enterprise services
Our 2000+ domain experts provide business process services that encompass originations, underwriting, documentation, booking and funding, closing and post-closing activities, servicing, collateral management, portfolio management, and reporting.
Genpact also offers end-to-end finance and accounting, risk management, and analytics services to drive operational efficiency and enable smarter decisions for cost reduction and revenue maximization.
Within Consulting Services, we help our clients transform and re-engineer their business by applying our expertise in both process and technology. For over a decade, we have helped our clients meet their goals on business metrics such as improving deal conversion, reducing cost to serve, enhancing customer satisfaction, and cash flow improvements.
A leading commercial finance firm plugs revenue leakages and increases booking accuracy
A leading commercial finance enterprise faced challenges in its asset-based loan originations process, which resulted in high booking error rates (~40% defects), significant revenue leakages, and higher operating costs. Genpact was engaged to help the client address these challenges and plug the revenue leakages. Genpact's team performed a detailed audit and identified the various stages of the revenue leakages, which amounted to $25 million. Genpact devised measures to plug the leakage at the identified critical junctures and standardize loan agreement templates. The team also redesigned the audit process, increasing the booking accuracy from 60% to 88% and reducing the associated operating costs.
A U.S. commercial bank improves efficiency by 16%
For a U.S. commercial bank that was struggling with inherent inefficiencies, high operating costs, and significant revenue leakages, Genpact improved operational efficiencies and effectiveness throughout the bank's loan cycle. Genpact's team conducted due diligence across critical processes and created 171 process maps. The team also conducted variation analysis and process observations to identify the root cause and designed detailed recommendations for process improvements. Genpact restructured processes to reduce duplication, optimize cross-utilization, and create a robust metrics and reporting framework. Genpact's 108 improvement ideas led to a 16% improvement in efficiency benefits and $5 million in costs cut from operations, along with enhanced controllership.