Commercial Banking

Business Banking

Generating Banking Impact

We partner with our clients across the business banking industry to help them deliver a differentiated customer experience, enable growth through analytics, take the pain out of compliance, and deliver on enterprise-wide efficiency asks. Business banking as a service line includes all commercial loans, encompassing industrial, real estate, and small business loans.

For over 18 years, Genpact has been helping business banking clients design, transform, and run Intelligent OperationsSM and make their business ready for the future. Genpact is one of the largest service providers to the business banking industry in terms of the number of skilled FTEs, the number of products served, and the size of the portfolio managed. Our scale helps us manage regulatory requirements and pass on the benefits of economies of scale to our clients and their customers.


Genpact harnesses processes, technology, and data to help business banking clients adopt advanced operating models for Intelligent OperationsSM. For business banking customers, we offer core enterprise services, technology services, and consulting services.

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Core enterprise services
Our 2000+ domain experts provide business process services that encompass originations, underwriting, documentation, booking and funding, closing and post-closing activities, servicing, collateral management, portfolio management, and reporting.

Genpact also offers end-to-end finance and accounting, risk management, and analytics services to drive operational efficiency and enable smarter decisions for cost reduction and revenue maximization.

Technology services
Within Consulting Services, we help our clients transform and re-engineer their business by applying our expertise in both process and technology. For over a decade, we have helped our clients meet their goals on business metrics such as improving deal conversion, reducing cost to serve, enhancing customer satisfaction, and cash flow improvements.


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