What We Do


Generating Automotive Impact

The global automotive industry is in a stage of dynamic evolution, visible in:

  • Industry consolidation and organization restructuring
  • Need for accelerated expansion in developing economies
  • Intense competition and shift toward more energy-efficient vehicles
  • New technologies and globalization of supply chains

To address these challenges, automotive organizations will have to adopt new methods for generating cash, effectively managing working capital, and implementing faster go-to-market strategies.


Genpact’s global automotive business process solutions include:

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Supply Chain Management

  • Supply Chain Decision Services
  • Indirect Source to Pay
  • Direct Procurement
  • Logistics and Fulfillment
  • Aftermarket Services

Smart Decision Services

  • Analytics – Spend analytics, dealer financial analysis and reviews, risk management reports, loss forecasting
  • Reengineering – Project-based assignments with a specific target (i.e., increased warranty recovery from supplier, improved order to deliver process, etc.)
  • Sales and Marketing
  • Risk Management

IT Consulting

  • Strategy and Planning
  • Package and Platform optimization

Auto Finance Services

  • Early and Late Stage Collections
  • Customer Services
  • Consumer Finance Support – Loss-Delinquency Forecasting, Risk and Collections Analytics, Remarketing
  • Commercial Finance Support – Floor-Plan, Credit Management, Reporting, Dealer Analytics, Liquidation and Termination

Genpact has been powering global automotive companies through a continuum of services that help companies run smarter processes, analytics to identify trends and issues and prevent future risks as well as smarter, more targeted and agile technology to transform internal operations and customer relationships. These three pillars are helping automotive companies:

  • Increase global supply chain visibility, optimize working capital, and drive cost reduction through smarter supply chain, procurement, and finance and accounting processes
  • Drive functional cost efficiencies and enhance operational excellence through our deep granular process expertise and Lean Six Sigma rigor
  • Leverage our advanced and cost-effective global delivery platform spread across 51 centers in 17 countries which not only enables access to cost-effective talent, but also helps automotive companies to go to market faster at reduced cost
  • Increase end-consumer satisfaction and loyalty through effectively managing aftermarket supply chains and comprehensive auto-finance services