Transformation & Consulting

Order to Cash (OTC)

Generating Order-to-Cash Transformation Impact

Order to cash (O2C) processes are often  long and complex, and include multiple functional disciplines, such as  booking an order with a customer, physical or digital fulfillment, distribution, invoicing, and payment collection. To reimagine O2C, Genpact designs, transforms and runs end-to-end solutions by deploying advanced operating models for companies across the globe.

We have helped organizations increase their cash flow by over $150 million and identify $10 million in revenue leakage. Our comprehensive understanding of Lean practices enables us to plug leaks and strengthen working capital.

Solutions

Show More

At Genpact, we architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise. Our approach reimagines O2C organizations across the front, middle and back office to provide end-to-end digital solutions that deliver business outcomes.

Impact

Ready to
Explore?