Transformation and Consulting
Generating Order Fulfillment Transformation Impact
An inefficient order fulfillment process can significantly impact a company’s revenues, cost and customer experience. Furthermore, sub optimal sourcing, demand planning, and inefficient order entry can adversely affect delivery and result in a higher cost per order.
At Genpact, we focus on delivering customer satisfaction by helping organizations deliver a perfect order every time, on time and in full. Our solution identifies where order accuracy or timeliness is being compromised, and we deploy systems and processes to repair defects and process breaks end to end.
We pay particular attention to upstream process issues where early order-entry errors and delays can slow or halt process flow, often adversely impacting downstream process performance.
Genpact’s order fulfillment solutions draw on our Lean DigitalSM approach that brings together design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise. Our method reimagines organizations beyond the front, middle, and back office to create end-to-end solutions that deliver business outcomes.
We view order management as a critical component of the entire supply chain, rather than a standalone process. This approach helps to fix, eliminate, or rework process steps and procedural protocols that lead to inaccuracies and delays in order fulfillment.
We draw information from forecasting and demand planning and provide insights for network and inventory optimization, purchase order management, production planning and scheduling, freight lane analytics, carrier sourcing, and parts and warranty management.
How order management transformation led to an efficiency gain of 70% in just three months
The largest greeting card manufacturer in North America needed to transform its complex order management system for greater efficiency and enhanced customer experience.
Genpact designed a cloud-based end-to-end solution on the Genpact order management platform that increased efficiency and reduced the order rejection rate from 19% to zero.
$75 million revenue acceleration with clearer visibility into risks and opportunities
A leading healthcare company had poor visibility of its risks due to regional differences and failure to adhere to standard coding. Risk levels were not updated with order changes, and there were discrepancies between planned and fulfilled orders.
Genpact redesigned the risk projection process using standard risk definitions and centralized order information. A manufacturing tracker highlighted gaps between factory output and demand, and dashboards shared risk updates on opportunities.
This increased risk visibility by over 65%, improved working capital by $9 million, and accelerated revenues by $75 million.