Transformation and Consulting
Lean Six Sigma
Generating Lean Impact
Organizations are rethinking their operations so that they can adapt faster. Lean and Six Sigma principles enable organizations to improve their business processes and shorten cycle times by weeding out wasteful practices throughout their operations. While technology adoption can streamline processes, it can also be a challenge to align initiatives to key business outcomes.
Genpact's Sigma C framework deploys a Lean and Six Sigma methodology to transform business processes through the customer journey. We directly impact the bottom line, foster cultural change, and institutionalize continuous improvement to sustain organizational benefits.
Lean and Six Sigma reduces manual effort, saves time and cost, and makes organizations nimble enough to change. Genpact's Sigma C framework draws on our Lean DigitalSM approach that brings together design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise. The framework enables organizations to deliver business value by focusing on five key areas:
- Identifying the customer value proposition
- Facilitating learning by doing and involving people at all levels in building internal capabilities
- Developing a tiered training curriculum with the right tools
- Reviewing projects and improvising
- Ensuring accountability for delivery
Controls and metrics
- Monitoring the right metrics for the process and program to ensure success
- Driving change management
- Moving from function to process-level thinking
As part of the Sigma C deployment, Genpact helps to:
- Build the right design framework by incorporating the right people, processes, and technologies
- Identify and prioritize business critical areas
- Apply or refine a methodology that works for the organization
By combining our Sigma C and Smart Enterprise Processes (SEPSM) framework with core IT, Systems of EngagementTM, and Data-to-Action AnalyticsSM, we deliver Intelligent OperationsSM, business agility, and sustained value.
Lean Six Sigma approach leads to $20 million productivity gain and $25 million reduction in risk exposure
A global investment bank had a mandate to deliver year-on-year productivity of 15%. The bank had a middle-office process improvement initiative under way that was disparate and slow. After engaging Genpact as a process excellence partner, Genpact set up a team of black belts from within the bank, conducted Lean Six Sigma training sessions for 1,500 employees, and mentored 20 improvement projects. During the four years of the program, Genpact delivered $20 million in productivity gains and reduced the risk exposure by $25 million.
Healthcare giant increases profit by 7% and reduces patient wait time by 18% by leveraging Lean Six Sigma
A leading pediatric healthcare provider wanted to be agile when responding to increasing regulations and provide high-quality care at lower costs. The healthcare provider engaged Genpact to drive a Lean Six Sigma methodology within the organization. Genpact outlined key outcomes and delivered tiered Lean training to all employees, of whom about 33% were involved in active projects. The project delivered 10 times return against the investment over 18 months, increased net profit by 7% and reduced patient waiting times by 18%.
Financial services company generated $150 million business impact through Lean Six Sigma transformation
A financial services and banking company was struggling to realize the true value from its transformation program because the company was running Lean Six Sigma initiatives in silos. Genpact brought in a team of Lean Six Sigma experts to drive process improvements and manage change. We trained close to 2,000 employees in the Lean Six Sigma methodology that helped improve customer satisfaction, reduce potential fraud losses by 18%, and check-processing cycle times by nine days, and, in turn, generated $150 million in business impact within five years.