Global Business Services
GBS Managed Services
Generating Advanced Operations Transformation Impact
Genpact offers clients flexible and modular support in program, people, process, and infrastructure management, to help with a client’s existing GBS operations. We have developed these ad-hoc services (including different tools and methodologies) by way of our experience of managing internal and external client centers in more than 20 countries worldwide.
The GBS services that we offer, as listed above, range from site selection and transition planning while building a new center to strategy development for expanding existing operations. Strategy services include Process Extensions (more of the same process), Scope Extensions (adding new processes), and Geographic Extensions of the Shared Services Center (SSC).