What We Do
Transformation & Consulting
Generating Business Process Transformation Impact
Genpact’s Transformation & Consulting team is uniquely positioned to see and understand global business enterprise data streams and workflows end-to-end, from internally managed segments to outsourced elements, and back. Such unprecedented visibility allows us to execute both discrete process transitions and more holistic enterprise transformations in ways that traditional consultants cannot.
Working closely with clients and our change management experts, we use a comprehensive change management framework that is customized to meet individual client needs. Our framework is supported by a broad set of tools and accelerators that address clients' specific circumstances rather than apply a one-size-fits-all methodology.
Disciplined analysis of collection data and subsequent application of best practices can vastly improve process effectiveness and cash flow. But before these steps can be taken, something else must happen.
Managing multiple contract types with varied spend can be time and cost-intensive. With growth, and an increase in suppliers, the need to ensure contract compliance—from creation of agreements, to requisitioning and PO creation, through to invoicing and payments—grows further.
Global Business Services
Genpact fully supports the right steps for each client’s journey toward business outcomes, whether that means selective support for some processes where the client requires a smaller scope of intervention, or whether that entails designing, building, operating, and improving global business service centers, operating centers, and shared services.
Integrated Process Tech Services (IPTS)
By integrating process optimization into technology programs from the outset, our clients gain organizational buy-in, manage change and technology customization, and stay focused on the business impact. That principle is at the core of our Lean DigitalSM approach and we apply it to every operating model design and transformation that harnesses technology and analytics.
Lean Six Sigma
Lean and Six Sigma principles enable organizations to improve their business processes and shorten cycle times by weeding out wasteful practices throughout their operations. While technology adoption can streamline processes, it can also be a challenge to align initiatives to key business outcomes.
A broken or poorly managed fulfillment process stream translates into a slower closing of business, and ultimately, much weaker positive cash flows. That is why we focus on understanding where order-accuracy or timeliness is being compromised.
Order to Cash (OTC)
Because the order-to-cash process stream is long and complex and comprises multiple functional disciplines (from booking an order with a customer, to a sales representative entering it, to physical or digital fulfillment, to distribution, invoicing and collections), the Genpact Reengineering team has made it one of its most significant areas of expertise.
Procure to Pay
Having managed over 30 Accounts Payable processes for more than a dozen Fortune 500 companies, we understand the underlying inter-linkages in Procure-to-Pay processes. We leverage that deep and broad foundational understanding—along with the insights from 12 different ERP platforms and 10 different workflow systems—to deliver unparalleled insight and solutions.
Record to Report
With years of experience providing Record-to-Report (R2R) services to clients worldwide, Genpact’s R2R reengineering efforts capitalize on a hard-won understanding of best practices to enhance controllership, reduce compliance risks, ensure accurate and efficient recordings of General Accounting transactions, ensure timely and accurate management/statutory reporting, and more.
MGM Resorts was prematurely paying 60% of invoices two to six days sooner than required without receiving discount-payment terms in return. Once Genpact trained the client’s accounts payable staff in Lean Six Sigma principles, they worked together to implement process improvements that cut this premature payment rate to 0.5% for all invoices with net terms of 60 days. Eventually, 90% of all MGM Resorts invoices with net terms of 30 days were being paid at discounted terms.