Digital Services

Generating Digital Services Impact

Genpact offers digital services that help organizations harness leading-edge technologies to reimagine how they run drive transformative impact in operating models, process management, and customer experience. Digital services comprise design and integration services that combine component digital technologies to deliver fit-for-purpose applications in mid- and back-office processing.

Given our experience running large scale business process operations, we take the "operator's" view to determine the best technology interventions. We focus on what works with firm alignment for ensuring meaningful business outcomes.


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We begin with a ground-up digital assessment and engineering stage, where we take a specific vertical, use case, or process and combine a variety of technology components for an end-to-end transformative solution that impacts middle and back office, and not just the front office. Innovation jams and rapid development labs facilitate design thinking with structured discovery, analysis, white boarding, and rapid prototyping to re-imagine what the process would look like in the world of digital technologies. Our lean digital engineering team then leverages lean principles to architect digitally enabled target operating models to run these processes.

Our portfolio of leading-edge digital technologies include mobility, cloud/SaaS, robotic automation, dynamic workflows, big data, natural language processing (NLP), natural language generation (NLG), machine learning, advanced visualization, and cognitive computing, among others, where we are partnering with the top technology startups to create capabilities to deploy client need-specific, fit-for-purpose solutions and help them re-visualize what their businesses would look like in the digital world.


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