Generating Digital Services Impact
Genpact offers digital services that help organizations harness leading-edge technologies to reimagine how they run drive transformative impact in operating models, process management, and customer experience. Digital services comprise design and integration services that combine component digital technologies to deliver fit-for-purpose applications in mid- and back-office processing.
Given our experience running large scale business process operations, we take the "operator's" view to determine the best technology interventions. We focus on what works with firm alignment for ensuring meaningful business outcomes.
We begin with a ground-up digital assessment and engineering stage, where we take a specific vertical, use case, or process and combine a variety of technology components for an end-to-end transformative solution that impacts middle and back office, and not just the front office. Innovation jams and rapid development labs facilitate design thinking with structured discovery, analysis, white boarding, and rapid prototyping to re-imagine what the process would look like in the world of digital technologies. Our lean digital engineering team then leverages lean principles to architect digitally enabled target operating models to run these processes.
Our portfolio of leading-edge digital technologies include mobility, cloud/SaaS, robotic automation, dynamic workflows, big data, natural language processing (NLP), natural language generation (NLG), machine learning, advanced visualization, and cognitive computing, among others, where we are partnering with the top technology startups to create capabilities to deploy client need-specific, fit-for-purpose solutions and help them re-visualize what their businesses would look like in the digital world.
A global insurance company looking to consolidate a big-ticket acquisition, and faced with data accuracy and migration issues, was able to reduce operating costs by 40% and operating time by 44% through a combination of process re-engineering and optimization, followed by deployment of a Rapid Automation (RA) solution to enable accurate and efficient data migration.
A major insurance client looking to transform their claims operations was able to reduce the cost of claims by nearly 10%, improve throughput by nearly 15%, and improve their NPS to over 40% through a workflow-based FNOL and claims registration process, along with a mobile interface for a seamless user experience.
A pan-African holding company in the hospitality sector looking for an integrated solution to overcome existing legacy systems and non-standard processes in their accounts payable function transformed its AP reconciliation process and increased productivity by 45% through a combination of process re-engineering and optimization, followed by deployment of a custom RA solution.
A commercial lending client faced with low customer satisfaction (resulting from high loan processing TAT) and escalating compliance issues due to resulting backlogs (risk assessment requirements from the Dodd-Frank Act) was able to cut cost of loan processing by 70%, rapidly institutionalize emerging regulations, enhance compliance and automate the loan processing system by utilizing NLP and semantic intelligence technologies to analyze data from financial statements in different formats, mediums and accounting standards, and generate accurate spread information, to better predict default probability for the portfolio.