What We Do
Generating Smart Cloud Impact
Shrinking budgets and disruptive technology are driving the adoption of Business-Process-as-a-Service (BPaaS, also been termed “platform BPO”). This delivery model, typically part of Business Process Outsourcing (BPO) offers opportunities to leverage best-in-class technology and standardized yet configurable processes without major capital outlays. It sometimes provides the option of using a Software-as-a-Service layer that only encompasses the application part of the delivery stack.
Faster time to market
Reduces time spent acquiring and deploying new assets and processes
Immediate access to best-in-class technology, processes, and talents
Quick access to more efficient processes and easy upgrades; Process optimization is built into the technology platform
Compliance and controllership on day one
No lengthy or complex change management transitions
Significantly reduced costs
Little to no upfront cost and no maintenance costs during the engagement
BPaaS is characterized by a “one-to-many” delivery model that leverages a shared set of tools individual enterprises can tap into at least partly on a “pay-as-you-go” basis. Genpact uses this innovative model to provide process services leveraging cloud-based ERP solutions, point solutions, and end-to-end applications that enhance global connectivity and collaboration. Genpact's BPaaS encompass:
Accounts Receivable Collections Solution
Genpact’s innovative, cloud-enabled OTC set of solutions, through the acquisition of Akritiv, enables companies to accelerate Accounts Receivable collections, optimize credit risk, collaborate with automated workflows, forecast cash, and leverage actionable analytics to drive working capital improvements.
HR Information System (HRIS) Leasing
Genpact’s HRIS automates and provides clients with access to a number of managed processes, such as performance management, attendance, leave management, and employee information. It is being expanded to include services and tools like payroll systems and to link our performance management system with an online learning tool.
Travel & Expense Management Solution
Genpact, working jointly with Concur, offers transaction-processing services on Concur’s hosted software T&E platform. Genpact is entering into an agreement with Travelex to offer a BPaaS currency exchange and management solution on a global scale.
- Genpact F&A end-to-end solution (powered by Netsuite cloud ERP)
- Human Resources Information System (HRIS)
- Order To Cash (OTC) solutions
- eBilling, Credit and Collections (Akritiv)
- Travel & Expense Management
- Akritiv Procure to Pay solution
Vertical Services tailored to specific industries such as financial services, mortgage, including insurance origination fulfillment services on a third-party platform as well components of the commercial lending and leasing cycle.
Genpact BPaaS solutions offer end-to-end transparency and fast access to best-in-class processes, state-of-the-art infrastructure, and highly trained staff, as shown in diverse client engagements:
Leading manufacturer reimagines procure to pay with Lean DigitalSMRead Now
Consumer goods leader enhances business agility through process transformation enabled by Lean DigitalSMRead Now
By leveraging Genpact assets and expertise, a leading manufacturer continued its market expansion even in a tight economy by completing three acquisitions in an emerging market within six months. Genpact’s BPaaS solution for this diverse engineering company provided an integrated platform for core HR functions and payroll in four countries. The client paid only a monthly charge based on usage while obtaining automated payroll processing, enhanced productivity, and end-to-end transparency with zero capital expenditure.
An Indian health insurance company acquired a consolidated HRIS system and related BPO services from Genpact to avoid investing in a major software implementation. Greater transparency and strong reporting coupled with self-service training immediately boosted the productivity of the client’s HR staff.