Financial Services Analytics
Generating Financial Services Analytics Impact
For over 18 years we have provided analytics consulting and services to global banks and diversified financial services companies to increase revenue, optimize cost, improve customer satisfaction and risk management, and maximize return on marketing investments. With our Lean DigitalSM approach we drive material outcomes for our clients in the areas of retail banking, commercial banking, capital markets, and wealth management.
We work with 50 financial services firms worldwide served by over 1,500 resources with advanced capabilities and experience in credit risk, market risk, operations risk, fraud analytics, regulatory compliance, multi-channel customer management, and marketing analytics.
Our financial services analytics solutions solve key business challenges faced by the COOs, CROs, CFOs and CDOs of global banks. They are delivered on a standalone basis and as an integrated part of our financial services BPO offerings. We help companies re-imagine their business operations with analytics and technology to deliver intelligent operations. Our work is underpinned by our Lean DigitalSM approach that combines Lean and design-thinking principles with digital technology and analytics, and domain expertise to yield a tangible return on data, growth, agility and cost efficiency.
Credit risk analytics and managementOperational risk analytics and managementRegulatory complianceCapital planning and forecasting
Market risk analytics and measurementDerivative valuationCounterparty credit riskAsset liability managementRisk and complianceModel validation
Multi Channel Customer Management
Marketing analytics including cross-sell, campaign management, and loyalty analyticsContact center analytics and optimization
Capital Markets Research
Our research and analytics solutions for the financial services industry address multiple challenges: slow turnaround time; uncoordinated processes that fail to learn from experience; junior resources turnover that inhibits knowledge retention; cost pressures around onshore capacity creation; and limited automation and technology.
We also provide solutions for business intelligence and reporting, master data management, and predictive analytics. Genpact offers media monitoring and measurement services to help organizations understand customer attitudes, preferences, experience, influence, perception, and other factors affecting their brands in terms of awareness, sentiment, consideration, and reputation. Our practice, capabilities and commitment towards analytics for financial services firms have been evaluated by industry analyst firms such as HfS Research, who have also rated us as one of the market leaders.
Genpact has served the banking and financial services industry for over 18 years across various functions and has been a strategic business partner to many Fortune 500 clients. We believe that companies gain the real value of analytics when it is available at an industrial scale. Our close partnership with clients ensures that we leverage data across organizational silos and embed analytics deep within their business operations so that it is accessible at all levels.
By introducing banking analytics solutions to a large U.S. regional bank, we created 15% additional capacity in the underwriting and portfolio management function.
Our analytics-driven customer acquisition and account management strategies resulted in approximately $500 million in incremental sales and $65 million in incremental income impact for a U.S. consumer finance major.
Our improved loss forecasting model and a new loan origination scorecard increased loan approval rates by 9% and generated over $60 million in net income benefits for a global auto finance major.
Genpact's analytics solutions helped a leading Australian bank's KYC function to generate 60% savings on KYC solution implementation costs, with $6 million in savings and increased accuracy of customer data by 40%.
Our pattern recognition analytics solution on inbound call history enabled $15 million in cost savings over five years and fraud loss savings of $2 million for a U.S. financial services major.