Financial Services Analytics
Generating Smart Financial Insight Impact
Genpact has more than 15 years of experience providing analytics consulting services across diverse financial services and products to achieve increased revenue, cost optimization, customer satisfaction, proactive risk management, and maximized return on marketing spends. We provide impactful outcomes to our clients across their portfolio segments in the areas of Retail Banking, Commercial Banking, and Capital Markets. We have helped “Industrialize Analytics” across this industry by providing scale, flexibility, and domain knowledge, thus empowering analytical decision making in all levels of our client organizations.
Our over 1,500 domain experts possess strong capabilities in credit risk analytics, market risk analytics, operations risk management, fraud analytics, regulatory compliance, multi-channel customer management, including marketing analytics, and contact center optimization.
We work with over 50 clients in these areas worldwide through a mix of onshore and offshore delivery models. Our strong industry and functional domain expertise, coupled with the use of analytical tools, helps our clients to achieve the key business outcomes of increased revenue, cost optimization, customer satisfaction, proactive risk management, and maximized return on marketing spends. The value delivered to our clients is reflected in consistently high customer satisfaction scores as measured using the Net Promoter ScoreTM (NPS) framework.
Genpact‘s analytics consulting services and solutions revolve around the key business challenges faced by CXOs.
Credit risk analytics and managementOperational risk analytics and managementRegulatory complianceCapital planning and forecasting
Market risk analytics and measurementDerivative valuationCounterparty credit riskAsset liability managementRisk and complianceModel validation
Multi Channel Customer Management
Marketing analytics including cross-sell, campaign management, and loyalty analyticsContact center analytics and optimization
In addition to the specific functions mentioned above, we provide services in the areas of research, business intelligence and reporting, Master Data Management (MDM), predictive analytics based on methodologies, and innovative tools developed by our Smart Decision Lab.
Genpact also offers comprehensive research, media monitoring, and measurement services to understand customer attitudes, preferences, experience, influence, perception, and the factors affecting a brand in terms of awareness, sentiment, consideration, and reputation.
Genpact has been serving the Banking and Financial Services Industry for over 15 years across various functions and has been a true partner to its many Fortune 500 clients. Genpact believes that the real value of analytics is derived when it is made available at an industrial scale. Our deep partnership with our clients ensures that we leverage data across organizational silos and embed analytics deep within the business process so that it is accessible at all levels. Some examples of how we have provided business impact through analytics consulting services and solutions are highlighted below:
Approximately US$500 million in incremental sales and approximately US$65 million in income impact was delivered through targeted acquisition and account management strategies for a U.S. consumer finance major
Increased approval rate by 9% and over US$60 million in net income benefits through a new origination scorecard and an improved loss forecasting model for a global auto finance major
Our banking analytics services enabled 60% savings on implementation cost, with US$6 million in savings and 40% enhanced accuracy on a KYC function for a leading Australian bank
US$1 million savings in rewards cost and a 66% reduction in campaign execution time for a leading card issuer
US$15 million in cost savings over five years and fraud loss savings of US$2 million through the use of pattern recognition on inbound call history for a U.S. financial services major
A 15% additional capacity in underwriting and portfolio management functions for a large U.S. regional bank by applying banking analytics solutions