What We Do
Generating Analytics Impact
The confluence of big data, regulatory changes and social media are causing a major shift in the way businesses operate. And with customer needs and market dynamics undergoing rapid change, organizations need to generate actionable insight from raw data with minimal delay. But many struggle to create insights or use them for smart decision-making at scale.
Our analytics and research capabilities are central to our ability to improve business operations. They enable us to work with clients, identify weaknesses in business operations, and transform those operations to create additional value. We help companies harness data to identify trends and issues, uncover new insights, find and prevent future risks, and fine-tune operations to make smarter decisions and meet business goals.
Our analytics solutions combined with deep domain expertise enable us to generate relevant insights from data that can be acted on. As a result we generate material impact across industries.
Consumer Goods & Retail
With over 1,500 professionals including data scientists, statisticians, and analysts dedicated to Consumer Goods and Retail Analytics, Genpact Smart Decision Services has gained vast experience in managing data and providing advanced analytical insights resulting in significant business outcomes for our clients.
Financial Services Analytics
We provide impactful outcomes to our clients across their portfolio segments in the areas of Retail Banking, Commercial Banking, and Capital Markets. We have helped “Industrialize Analytics” across this industry by providing scale, flexibility, and domain knowledge, thus empowering analytical decision making in all levels of our client organizations.
Healthcare & Life Sciences
We deliver a continuum of insights spanning collection, synthesis, and analysis of both structured and unstructured data, enabling the customer to make smarter decisions, whether the challenges come from corporate level business intelligence and reporting, MDM solutions, or nuanced marketing mix modeling.
Industrial Manufacturing & Technical Services
At Genpact, we have more than 15 years of experience in helping global manufacturers improve their top-line revenues and optimize costs. We offer a range of analytical and insight services covering supply chain, risk, sourcing, inventory optimization solutions, and business intelligence and reporting.
Other Analytics Services
Genpact also offers a range of other analytics solutions that span various industry verticals.
Finance & Accounting Services
Reimagining finance through practical and agile analytics, technology, and advanced organizational models helps us unlock working capital, boost CFO teams' productivity, and drive compliance - today. Our team of more than 21,000 F&A experts provides services to 136 clients in 30 languages, from 44 delivery centers in 26 locations around the world.
Genpact works with more than 30 consumer goods enterprises delivering close to US$500 million in annual business impact across range of a client-focused services, including trade promotions, order management, master data management, supply chain management, finance and accounting, business process transformation, and domain-specific analytics.
With roughly a dozen of the top 25 global life sciences companies as clients, Genpact helps pharmaceuticals and medical devices companies evolve their operations through advanced operating models that leverage technology and analytics to enable smart processes. The result is Intelligent OperationsSM.
Our analytics solutions cut across functions, such as:
- Information science
- Marketing, sales, and service
- Supply chain management
- Research, content, and presentation services
- Risk services
- F&A analytics
We offer analytics services both on a standalone basis and as an integrated part of Genpact's wider service offerings. We help clients reimagine their operations through the delivery of intelligent operations fueled by our Lean DigitalSM approach, which combines Lean practices with design-thinking principles, analytics and digital technology, and our deep domain expertise.
Genpact's Intelligent Process Insights Engine (IPIESM) is a process-aware platform that embeds technology and analytics to deliver purpose-built analytics applications. IPIESM accelerates the application of data and information science to quickly drive value for clients.
With over 18 years' experience and more than 7,000 dedicated resources, we are both a pioneer and one of the largest providers of analytics services globally. We have been consistently ranked as one of the leaders in this space by analyst firms such as IDC, HfS, and Everest Group.
Our innovation labs in both India (Bangalore) and America (Palo Alto) facilitate collaboration and innovation with clients and industry experts. The labs combine process-centric digital technologies, design thinking, data and analytics, and deep domain expertise to transform enterprises end to end, from the front to back office.
Our analytics practice, through its distinctive Data-to-ActionSM approach, demonstrates measurable business impact to clients across industries. We help organizations become more competitive and effective through cost efficiency, growth, productivity, improved risk and regulations monitoring, and enhanced customer service. We support growth by enhancing agility, stability, and speed, and generate over $1 billion in annual impact through analytics interventions alone.
Global electronics major transforms supply chain operations using Lean DigitalSMRead Now
How data-driven contact center analytics delivered US$40 million savingsRead Now
Data syndication and consumer-insights company
Annual savings of more than $40 million were realized by setting up an analytics center of excellence with centralized data platforms, streamlined workflows, and technology-enabled global delivery. The advanced operating model helped scale the operations to process 1.2 billion weekly sales transactions, and deliver 15,000 custom reports every month to sales managers and C-level executives at more than 190 Fortune 1,000 companies.
A 5% improvement in profitability was achieved using analytics to restructure aftermarket services contracts. The analytics intervention highlighted clear opportunities for reducing costs and improving billing accuracy. This was accomplished for a product portfolio worth $2 billion, containing more than 500 contracts across five product lines, and involving over 2,000 deal pricing scenarios.
Consumer finance major
Embedding analytics across marketing, risk, collections, and operations functions enabled more than 1,500 direct marketing campaigns to improve card sales for a consumer finance organization. This resulted in the acquisition of 2 million new customers and revenue impact worth $700 million over 10 years.
A social media command center combining advanced analytics, data management, and customer experience management expertise was set up to address consumer concerns across multiple channels in real time while harnessing insights for innovation and competitive advantage. This provided real-time intelligence on drug performance, drug launches, and competitive analysis.