Transformation and Consulting

Order to Cash (OTC)

Generating Order-to-Cash Transformation Impact

Order to cash (O2C) processes are often  long and complex, and include multiple functional disciplines, such as  booking an order with a customer, physical or digital fulfillment, distribution, invoicing, and payment collection. To reimagine O2C, Genpact designs, transforms and runs end-to-end solutions by deploying advanced operating models for companies across the globe.

We have helped organizations increase their cash flow by over $150 million and identify $10 million in revenue leakage. Our comprehensive understanding of Lean practices enables us to plug leaks and strengthen working capital.


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At Genpact, we architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise. Our approach reimagines O2C organizations across the front, middle and back office to provide end-to-end digital solutions that deliver business outcomes.