Transformation and Consulting

Lean Six Sigma

Generating Lean Impact

Organizations are rethinking their operations so that they can adapt faster. Lean and Six Sigma principles enable organizations to improve their business processes and shorten cycle times by weeding out wasteful practices throughout their operations. While technology adoption can streamline processes, it can also be a challenge to align initiatives to key business outcomes.

Genpact's Sigma C framework deploys a Lean and Six Sigma methodology to transform business processes through the customer journey. We directly impact the bottom line, foster cultural change, and institutionalize continuous improvement to sustain organizational benefits.


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Lean and Six Sigma reduces manual effort, saves time and cost, and makes organizations nimble enough to change. Genpact's Sigma C framework draws on our Lean DigitalSM approach that brings together design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise. The framework enables organizations to deliver business value by focusing on five key areas:


  • Identifying the customer value proposition


  • Facilitating learning by doing and involving people at all levels in building internal capabilities
  • Developing a tiered training curriculum with the right tools

Continuous improvement

  • Reviewing projects and improvising
  • Ensuring accountability for delivery

Controls and metrics

  • Monitoring the right metrics for the process and program to ensure success


  • Driving change management
  • Moving from function to process-level thinking

As part of the Sigma C deployment, Genpact helps to:

  • Build the right design framework by incorporating the right people, processes, and technologies
  • Identify and prioritize business critical areas
  • Apply or refine a methodology that works for the organization

By combining our Sigma C and Smart Enterprise Processes (SEPSM) framework with core IT, Systems of EngagementTM, and Data-to-Action AnalyticsSM, we deliver Intelligent OperationsSM, business agility, and sustained value.