Operational Risk Management

Past Payable Audit Services

Generating Enterprise Risk and Compliance Impact

Large enterprises with complex purchasing processes, high-volume transactions, and suboptimal master data are challenged with fragmented processes, inadequate controls and ultimately accounting errors. These challenges are exacerbated by mergers and acquisitions, centralization initiatives, and expansion to new markets and territories.

A number of key scenarios result in erroneous payouts, including: data-entry errors and omission, unauthorized payments, overpayments due to missed discounts, unadjusted advances, and rate mismatches, duplicate payments, and unusual purchasing behavior.

Genpact designs, transforms, and runs Past-Payable Audit Services to identify undue or erroneous vendor payments, recover excess payments, and prevent future leakage by establishing adequate internal controls.


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Genpact combines its audit and analytics capabilities and operational process experience to assess organizations' vendor contracts and past-payables data. We identify the source of revenue leaks and recover excess payments made to vendors. Unlike traditional service providers that have limited incentives to prevent future cash losses, we address the root causes.

Genpact’s solutions are built on our Lean DigitalSM methodology that harnesses design-thinking methods, Lean principles, digital technologies and analytics, and deep domain expertise.

Our services include: 

  • Audits, analysis, and diagnoses of past-payables data and assessments of the causes of cash leakage
  • In-depth audits, validation, leakage identification, and reporting to shorten audit cycle times with timely and increased recovery
  • Recovery-related processes and strategies for collecting outstanding payments from vendors
  • Process and system transformation of controls to prevent future leakage


Our approach enables clients across industries to reduce payment leakage by up to 20% year-on-year, and increase cash flow by up to 3%. In addition, companies can strengthen contract language, improve financial terms, and enhance internal controls, while delivering bottom-line savings.