Risk and Compliance Services

Operational Risk Management

Generating Enterprise Risk and Compliance Impact

Operational risk management (ORM) has traditionally been focused on mitigating risk from inadequate internal processes, people, systems, or external events, but with increasing regulatory requirements and the need to improve business performance, the ORM scope has expanded.

To address operational risk, organizations are adopting comprehensive frameworks, enterprise risk management systems, internal controls, and fraud deterrence programs.

Genpact's ORM program is based on the Committee of Sponsoring Organizations (COSO) framework, and helps clients reimagine their risk and compliance processes with internal controls that offer:

  • Reliable financial reporting
  • Compliance with applicable laws and regulations
  • Safeguarding of assets
  • Effective and efficient operations


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Our ORM solution is based on Genpact's Lean DigitalSM methodology that combines design-thinking methods, with Lean principles for end-to-end process redesign, and advanced digital technologies underpinned by domain knowledge.

We enable organizations to build a robust framework for identifying and managing both operational and financial reporting risk. Our aim is to protect shareholder value and maximize business performance.