Omnichannel Customer Service

Technical and Product Support

Generating Smart Customer Service Impact

Superior customer service must deliver year-on-year productivity that enhances customer satisfaction and reduces the total cost of operations. Genpact's Technical and Product Support solution leverages our expertise in designing, transforming, and running remote, omnichannel, and multilingual customer service operations.

We deliver business impact across technical support, contract management, logistics management, customer relationship management, business management, reporting, and analytics.

Solutions

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Genpact's technical support and end-user computing services generate true business impact. We architect the Lean DigitalSM enterprise by combining design-thinking principles with Lean approaches, digital technologies and analytics, and product support expertise. Our approach reimagines organizations beyond the front, middle, and back office to deliver end-to-end digital solutions that deliver business outcomes.

We enable organizations to serve their end-customers 24 hours a day, seven days a week. Each center in our global delivery model can handle inquiries in multiple languages through multiple channels, including voice, email, web, chat, and self-help.

Our omnichannel customer service support draws on our technology expertise in areas such as in-house service management. Combined with our Smart Enterprise ProcessesSM proprietary framework, which integrates technology and Data-to-Action AnalyticsSM, and our easy-to-deploy Systems of EngagementTM, we help clients to deliver growth, reduce operating costs, mitigate risk, manage business continuity, and enhance compliance.

The results are intelligent customer operations that sense, act, and learn from their actions - at scale.

Impact

Genpact’s Technical and Product Support solutions have delivered solid and measurable business benefits.

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