IT Managed Services

Infrastructure Management Services (IMS)

Generating Digital Impact

Genpact's infrastructure management services provide companies flexibility to focus on their core business and on the technology needs of the future, rather than handling day-to-day technology operations and issues.

Supported by flexible operating models and proprietary tools such as ROC (Remote Operations Center) Dashboard, ACI (Advanced Command Interface), eVMTSM (ERP vulnerability management toolkit) and LeanDeskTM, we enable clients to achieve overall IT cost reduction (by as much as 30%), while also improving end user productivity.


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  • Compute services such as fine-tuning and transformation through server monitoring and management, server and desktop virtualization, storage and backup management, and data center services.
  • Network services include design and architecture, implementation, and management services through network operation centers, LAN and WAN monitoring and management, and voice management.
  • Collaboration and unified communication offerings include design and architecture, deployment, and management of email solutions, enterprise mobility, Microsoft Lync, audio/video conferencing platforms, and documentation/knowledge management.
  • Professional services include design and architecture, infrastructure assessment, consolidation and migration, standardization, optimization, capacity planning, and disaster recovery solutions.
  • Cloud computing services include cloud assessment and consulting, cloud infrastructure management, Amazon Web Services partner services, and Microsoft Azure partner services.

Our Smart Enterprise Processes (SEPSM) proprietary framework helps companies reimagine operations by integrating effective Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM, enabling customers to design, provision and maintain IT infrastructure with minimal total cost of operations (TCO) and generate maximum business impact.