IT Managed Services

Application Production Support (APS)

Generating Digital Impact

Genpact aligns its application production support to the business processes and related operations that technology powers. The resulting stronger alignment with business outcomes generates best-in-class, SLA-based, 24×7 managed services tha improve agility, reduce total cost of ownership, reduce time to market, and drive positive business impact with the focused use of IT process automation, self-healing tools, and IT operations analytics.


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Consulting and advisory services such as application portfolio analysis, service strategy design and transitions, IT service management, IT process automation, continuous delivery implementation, and cost and IT optimization through simplification and rationalization

Execution services such as incident and problem management, batch support, change management, release support and version control, production engineering and middleware support, application and web servers, configurations and management, and non-production environment management

Our Smart Enterprise Processes (SEPSM) proprietary framework helps focus on metrics that influence business outcomes to deliver material impact such as downtime reduction (up to 85%), up-front cost savings (up to 40%), and improved query resolution (up to 30%).