IT Managed Services
Application Production Support (APS)
Generating Digital Impact
Genpact aligns its application production support to the business processes and related operations that technology powers. The resulting stronger alignment with business outcomes generates best-in-class, SLA-based, 24×7 managed services tha improve agility, reduce total cost of ownership, reduce time to market, and drive positive business impact with the focused use of IT process automation, self-healing tools, and IT operations analytics.
Consulting and advisory services such as application portfolio analysis, service strategy design and transitions, IT service management, IT process automation, continuous delivery implementation, and cost and IT optimization through simplification and rationalization
Execution services such as incident and problem management, batch support, change management, release support and version control, production engineering and middleware support, application and web servers, configurations and management, and non-production environment management
Our Smart Enterprise Processes (SEPSM) proprietary framework helps focus on metrics that influence business outcomes to deliver material impact such as downtime reduction (up to 85%), up-front cost savings (up to 40%), and improved query resolution (up to 30%).
A global business payments client decreased US$45 million at risk, after implementing custom analytics tools that helped identify orders prior to their value date, to release payments to beneficiaries.
A top European investment and corporate banking client reduced IT spending by 18% and improved customer resolution experience by decreasing Level 1 incidents by 30% after partnering with Genpact for application support and maintenance functions for their North America business.