Human Resource Services
Generating Human Resources Impact
Business conditions and employee attitudes are ever-evolving. The more fluid the variables impacting an organization's ability to attract, develop, recognize, and reward the best employees, the more discipline is required to capture and act on the right information. Genpact Talent Management, part of our Human Resource Outsourcing (HRO) solutions, leverages our 16 years of Six Sigma analytical acumen and rigor to continually monitor, measure, validate, and—where needed—recalibrate the effectiveness of our talent management and rewards & learning programs. We help companies nurture their human capital through a clearer focus on processes for recruitment support, learning and development, and employee rewards.
Genpact helps our clients design, transform, and run intelligent business operations, leveraging our 16-year heritage of Lean and Six Sigma. We integrate effective Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM into our Smart Enterprise Processes (SEPSM) framework, which we use to link key process drivers to business outcomes across a broad range of processes. We generate impact quickly because of our business domain expertise and experience running complex operations for more than one-fourth of the Fortune 500 companies in the world.
Genpact HRO operations and talent management services encompass:
- Recruitment support: Includes pre- and final screening, interview management, offer management, and data management with reporting
- Learning and development: Includes identifying training needs, building course software and e-content, managing employees' learning paths, and all other administrative and logistics tasks
- Reward efforts: Centered on assisting in evaluating job profiles, benchmarking against industry standards, and reward administration to enhance performance
Hiring process improvements save Australian bank $8 million
An Australian financial services leader needed to reduce early turnover, simplify its assessment frameworks, establish sound forecasting processes, and build a proactive talent sourcing program. Genpact redesigned the hiring process and instituted additional measures to attract talent to the company's brand, using social media and targeted programs to build excitement. The company saved $8 million by reducing early turnover, and improved both the candidate experience and the end customer experience through a more engaged workforce.
$11 million consolidated savings derived from end-to-end blended learning solutions
A U.S.-based global automotive leader needed to align training effectiveness to its business goals and reduce the cost of training development for 140,000 employees in 1,300 locations across 125 countries. Genpact consolidated the global training team for consistency and created a blended delivery model with advanced, blended learning solutions, digitized in 32 languages. This reduced development costs by 30% and delivered $11 million in savings in just 18 months.