Human Resource Services

Core HR Services

Generating Human Resources Impact

Genpact's core Human Resource Outsourcing (HRO) services generate impact by addressing operating-model aspects of workforce administration, payroll functions, and benefits administration. We build shared-service workforce administration platforms that facilitate the consolidation and standardization of work. By drawing on a mix of on-, near-, and offshore support options, we help organizations design, transform, and run advanced operating models based on global delivery that respond to the requirements of local employees as needed, and leverage worldwide economies wherever possible.


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At Genpact, we architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise to deliver business outcomes. Our HRO services leverage our Digital Smart Enterprise Processes (SEPSM) framework to reimagine business outcomes.

Genpact’s solutions integrate Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM to create more efficient and effective human resource operations in three core areas:

Workforce administration
Covers all aspects of the employee lifecycle, from hiring to exit

Includes all aspects of payroll, such as:

  • Pay data management
  • Time and attendance
  • Processing and accounting
  • Help desk

Benefits administration
Our solutions include:

  • Eligibility checking and withdrawals
  • Enrollment assistance
  • Communication to employees