Human Resource Services

Core HR Services

Generating Human Resources Impact

Genpact's core Human Resource Outsourcing (HRO) services generate impact by addressing operating-model aspects of workforce administration, payroll functions, and benefits administration. We build shared-service workforce administration platforms that facilitate the consolidation and standardization of work. By drawing on a mix of on-, near-, and offshore support options, we help our clients design, transform, and run advanced operating models based on global delivery, that respond to the requirements of local employees as needed, and that leverage worldwide economies wherever possible.


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Genpact HRO services leverage the power of our 16-year heritage of Lean and Six Sigma expertise applied to a broad range of processes for Fortune 500 companies worldwide. Our Smart Enterprise Processes (SEPSM) proprietary framework integrates effective Systems of EngagementTM, core IT, and Data-to-Action AnalyticsSM to create more efficient and effective human resource operations in three core areas:

Workforce administration
Covers all aspects of the employee lifecycle within an organization, from hiring to exit.

Includes all aspects of payroll, such as

  • Pay data management
  • Time and attendance
  • Processing and accounting
  • Help desk

Benefits administration

  • Eligibility checking and withdrawals
  • Enrollment assistance
  • Communication to employees


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