Human Resource Services
Core HR Services
Generating Human Resources Impact
Genpact's core Human Resource Outsourcing (HRO) services generate impact by addressing operating-model aspects of workforce administration, payroll functions, and benefits administration. We build shared-service workforce administration platforms that facilitate the consolidation and standardization of work. By drawing on a mix of on-, near-, and offshore support options, we help organizations design, transform, and run advanced operating models based on global delivery that respond to the requirements of local employees as needed, and leverage worldwide economies wherever possible.
At Genpact, we architect the Lean DigitalSM enterprise by combining design-thinking principles, and Lean approaches with digital technologies and analytics, and deep domain expertise to deliver business outcomes. Our HRO services leverage our Digital Smart Enterprise Processes (SEPSM) framework to reimagine business outcomes.
Covers all aspects of the employee lifecycle, from hiring to exit
Includes all aspects of payroll, such as:
- Pay data management
- Time and attendance
- Processing and accounting
- Help desk
Our solutions include:
- Eligibility checking and withdrawals
- Enrollment assistance
- Communication to employees
Driving year-on-year efficiency and productivity in payroll processing
A global food retailer experienced high administrative costs in managing payroll. Genpact redesigned and automated the process, and put a stringent focus on managing SLAs, KPIs, and productivity that enabled 20 employees to manage 90,000 pay slips, at significantly lower cost. The company enjoys greater flexibility in recurring costs, savings in fleet management, HR operational costs, and social insurance, and received a €2.4 million refund on training resulting from correct execution of the European Subsidy Fund.